Technical Account Manager
Bengaluru
Customer Success /
On-site
100ms is building a Platform-as-a-Service for developers integrating video-conferencing experiences into their apps. Our SDKs enable developers to add gold standard audio-video quality conferencing with much faster shipping times. 100ms allows shipping live conferencing application time in days instead of months, allowing companies to focus on their core business.
We are a team uniquely placed to work on this problem. We have built world-record scale live video infrastructure powering billions of live video minutes in a day. We are a hybrid team with engineers who've built video infrastructure at Facebook and Hotstar.
Technical capabilities required
- Must have knowledge of API and working with postman
- Must have knowledge in debugging basic code eg java and javascript
- Should have working knowledge on how SDK works and with writing technical documentation.
- Good to have knowledge on creating dashboard on amplitude and grafana
- Should have good testing and debugging skills
What Would You Do :
- Assist customers as needed with setting up and navigating programs or software associated with a product or service.
- Establish clear retention goals and process milestones for the client and employees to work toward.
- Experience working in seek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience.
- Assist in creating training courses and educational materials for other members of the department.
- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
- Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value.
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
- Optimize existing processes within the company and actively enhance all Customer Success initiatives.
Who Should Apply :
- 5 - 8 years of experience in customer service or customer success position strongly preferred.
- Experience working with brand image and promoting value through customer experience.
- Exceptional ability to communicate and foster positive business relationships.
- Technical skills required, as they relate for the use of the product to service to be solid
- Accountability and personal organization are essential.
- Experience in managing a diverse group and training each according to company standards.
- Ability to establish milestones and keep all team members on task.
- Experience analyzing and optimizing the existing processes in the Customer Success department.
- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
Why 100ms
- You'll be part of a small team at a fast-growing engineering-first startup -You'll work with engineers across the globe with experience in video at places like Facebook and Hotstar -You can grow as a team leader - freedom to set your own goals -You'll work on problems at the cutting-edge of real-time video communication technology at massive scale
Additional Information
- At 100ms, we place a strong emphasis on in-office presence to promote collaboration and strengthen company culture. Under the current policy, employees are expected to work from the office at least three days a week—Tuesday, Wednesday, and Friday—as an essential part of their role.
₹15,00,000 - ₹35,00,000 a year
