AI Deployment Engineer (Healthcare AI Agents)
Bengaluru
AI Team /
On-site
100ms is looking for an AI Deployment Engineer to help build and improve our AI agents for U.S. healthcare. This role is central to our product delivery — you’ll work with Product, Operations, and Account Managers to make sure our agents are accurate, reliable, and always improving based on customer needs.
Deployment Engineers are hands-on builders. You won’t just design ideas; you’ll see them through from start to finish: testing, fixing, refining, and making sure our AI agents work smoothly in the real world. This role blends technical problem-solving, product sense, and customer focus to create AI that actually helps people.
Responsibilities
- Understand Customer Needs
- Work with Product and Account Managers to understand healthcare and insurance use cases.
- Translate these needs into clear, working agent designs.
- Build & Deploy Agents
- Create and update prompts, conversation flows, and tool integrations.
- Test agents thoroughly before they go live.
- Make sure they’re reliable and ready for customer use.
- Test & Improve Performance
- Set up datasets and automated tests to measure quality.
- Run real-world checks to catch and fix edge cases.
- Continuously raise the bar for accuracy and consistency.
- Support Customer Value
- Ensure agent outputs (like benefit checks or call notes) show up correctly in dashboards.
- Troubleshoot quickly and connect fixes to what customers see.
- Partner with Operations to turn frontline issues into improvements.
- Keep Workflows Running Smoothly
- Maintain prompts, scripts, and rules so agents don’t break.
- Ensure smooth hand-offs between AI and human support when needed.
- Track long-term adoption and success metrics.
Success Looks Like
- Fast and accurate updates to workflows.
- Strong test coverage and reliable quality checks.
- Quick turnaround from customer issues to product fixes.
- Clean, accurate dashboards.
- Tangible improvements in customer satisfaction.
What We’re Looking For
- 2–6 yrs Experience with prompt design and working with LLM-powered tools.
- Comfort with APIs, dashboards, and light scripting (Python/JS).
- Problem-solver who can debug as well as design.
- Thinks about the whole system, from backend data to end-user experience.
- Strong communicator who works well across Product, Ops, and Accounts.
- Quick learner who’s motivated to turn new AI tech into dependable, customer-ready products.
Why This Role Matters
- In healthcare, accuracy and trust are everything. Patients, providers, and payers rely on our AI agents to handle critical interactions. Deployment Engineers make this possible by turning AI from a raw model into something practical, reliable, and human-friendly.
Why 100ms
- You'll be part of a small team at a fast-growing engineering-first startup.
- You'll work with engineers across the globe with experience in video at places like Facebook and Hotstar.
- You can grow as an individual contributor or as a team leader - freedom to set your own goals.
- You'll work on problems at the cutting-edge of real-time video communication technology at a massive scale.
Additional Information
- At 100ms, we place a strong emphasis on in-office presence to promote collaboration and strengthen company culture.
- Under the current policy, employees are expected to work from the office at least three days a week—Tuesday, Wednesday, and Friday—as an essential part of their role.
₹20,00,000 - ₹50,00,000 a year
