Customer Solution Engineer
Bengaluru
Customer Success /
On-site
About 100ms
100ms is building AI agents that automate complex patient access workflows in U.S. healthcare — starting with benefits verification, prior authorization, and referral intake in specialty pharmacy.**
We help care teams reduce delays and administrative burden so that patients can start treatment faster. Our automation platform combines deep healthcare knowledge with LLM-based agents and robust ops infrastructure.
You’ll be joining a specialized team at 100ms focused on healthcare automation using AI.
About the Role
- We’re looking for a Solution Engineer who is passionate about bridging the gap between customers, sales, and engineering. This role is perfect for someone with basic coding knowledge who’s eager to learn and grow in the world of AI-driven solutions. You’ll work directly with customers, understand their requirements, and translate those needs into real product improvements and operational outcomes.
Key Responsibilities
- Technical Collaboration: Work closely with sales and engineering teams to design and deliver solutions tailored to customer needs.
- Customer Engagement: Gather and understand customer requirements, especially around AI agents and prompt customisation.
- Hands-On Execution: Make adjustments to AI prompts and configurations to meet customer expectations.
- Feedback Loop: Provide structured feedback to the engineering team on customer needs, solution gaps, and opportunities for improvement.
- Operational Delivery: Partner with the Operations (Ops) team to ensure smooth and timely delivery of customer requests and solutions.
Qualifications
- 0–1 year of exposure in technical support or related fields.
- Basic coding knowledge (e.g., Python, JavaScript, or similar) and a willingness to deepen technical skills.
- Strong communication skills to collaborate effectively with sales, engineering, operations, and customers.
- Problem-solving mindset with the ability to translate business requirements into technical tasks.
- Interest in AI/ML, conversational AI, or agent-based solutions is a plus.
- Prior experience in a customer-facing technical role (internship, project, or professional) is a bonus, but not required.
What We Offer
- Opportunity to work at the intersection of AI, customer success, and product innovation.
- A supportive environment to grow your technical and professional skills.
- Collaboration with a cross-functional team driving cutting-edge AI adoption.
Additional Information
- At 100ms, we place a strong emphasis on in-office presence to promote collaboration and strengthen company culture. Under the current policy, employees are expected to work from the office at least three days a week—Tuesday, Wednesday, and Friday—as an essential part of their role.
₹5,00,000 - ₹10,00,000 a year
