Senior Project Manager
Client Delivery (PMO) – Project Management /
10up is an award-winning full-service digital agency with a customer-centric service model and unrivaled leadership in open platforms and tools for digital makers and content creators. 10up’s services include user experience and interactive design, content strategy and creation, website and app engineering, SEO and online revenue strategy, and managed services. Our 250+ distributed team members provide end-to-end digital project expertise.
10up has a diverse client roster that includes Fortune 500 companies, influential content publishers, innovative startups, and impactful nonprofits. We’ve worked with some of the biggest names in the industry, such as Facebook, Google, Microsoft, Starbucks, ESPN, The New York Times Co., and Walmart.
10up has been leading the remote workforce movement for 10+ years. Our teams are distributed across six continents and 29 countries. All of our positions are fully remote (and always will be), and are open to applicants all around the world.
- Craft strategic project plans and task breakdowns with input from team members and discipline leadership. Project plans should incorporate iterative milestones, illuminate project risks, align delivery with set timelines and budgets, and account for resourcing availability. All task breakdowns should have discrete estimates.
- Successfully execute project plans by exhibiting ownership of task assignments to assigned project personnel, proactively removing blockers, and ensuring alignment of production output with expected milestones.
- Deliver fixed price, retainer, and T&M projects within expected timelines and budgets.
- Act as the day-to-day Project Manager for 4 - 7 active client projects, exhibiting senior-level ownership over all client meetings, written status updates, demos, and iterative scope / expectation management.
- Possess superior project awareness at all times, proactively tracking project budget and scope, identifying risks and mitigation paths, and delivering thoughtful, routine, comprehensive client updates.
- Ensure superior quality deliverables by engaging cross-discipline leadership, enforcing rigorous QA processes and standards, and taking senior-level ownership of end to end delivery and client satisfaction.
- Leverage 10up tools, standards, and processes in all client work. Maintain highly collaborative relationships with discipline directors to achieve elite project outcomes.
- Lead discovery engagements (onsite and remotely) that expertly define cross-discipline project requirements. Translate requirements into comprehensive project approaches / plans that align with established timelines and budgets and can be executed successfully by project teams. Collaborate with Accounts to develop scopes of work following discovery.
- Demonstrate an expert understanding of underlying client business goals and objectives. Consistently identify strategic opportunities to engage with the 10up Account Management Team and collaborate towards building strong, long-term client relationships.
- Demonstrate a senior-level consultative, client-focused approach that emanates expertise, professionalism, and transparency.
- Maintain project forecasts in 10up's established resource forecasting tool, collaborating with Team Leads to adjust resourcing plans as necessary.
- Deliver verbal and written project-centric feedback to personnel, celebrating successes and identifying any misalignments with expectations. Consistently provide visibility to the Team Lead when delivering this feedback.
- Collaborate with Financial Manager to prepare invoices for all assigned project work.
- Maintain an average minimum of 34 hours / week (85%) of billable work.
- An understanding of core 10up services and ability to leverage these disciplines to deliver successful client outcomes.
- A practical understanding of the WordPress platform.
- Excellent application of 10up processes, standards, and tools across projects.
- Excellent verbal and written communication skills, both internally and externally.
Nice to have
- 3+ years of project management experience delivering full scope web projects for enterprise clients, ideally in an agency environment.
- PMI, scrum certification, or equivalent experience.
- Familiarity with Google Apps, Teamwork, 10,000ft, and Harvest.
- Remote working experience. #LI-Remote
Things to Note
- We don't want you to miss any communication from us! To ensure you receive updates on your application, please add firstname.lastname@example.org to your contacts list! #LI-Remote
10up has been making the web better by finely crafting websites and tools for content creators since 2011. With ~200 experts in digital strategy and management, software engineering, user experience and interactive design, cloud infrastructure, and audience and revenue optimization; we’re big enough to conquer any challenge, and small enough to care. 10up is committed to the ideal of a diverse and inclusive workplace, welcoming anyone and everyone who shares and lives our core business values. We look forward to connecting with you!