Senior Help Desk Analyst MSP provider
Tirana, Albania
1840 & Company – EMEA /
Full-Time /
Remote
Positions: Senior Help Desk Analyst - MSP provider, Full time | Fully Remote.
Do you enjoy a culture that's warm, fun and fast-paced?
Are you an out of the box thinker that enjoys working with a team of smart self-driven tech experts?
If so, we have an exciting opportunity for you to join our team as a Senior Help Desk Analyst.
Work Description:
Our Client is a leading IT and Cybersecurity Company in the NYC area. We pride ourselves in delivering high-quality IT services. We are rapidly growing, and looking to add new, career-driven team members.
In this position, you will have an opportunity to work in our highest-tier helpdesk support team where you can learn new technologies, tools, and techniques.
This tier is responsible for managing and supporting our user's workstation environment, and provides escalation support for the junior help desk techs.
Our culture is close-knit, fast paced, hungry to learn, and quality output driven.
Requirements:
- Must have a laptop or desktop which meets the minimum qualifications:
- Processor:
- Core i5 or higher
- RAM - 8GB or higher
- Bandwidth Requirements Minimum:
- Download Speed: at least 6 Mbps
- Upload Speed: at least 6 Mbps
- Hardwired into the internet
- Headset
- A quiet, private place in your home where you can work without background.
Responsibilities:
- Windows OS troubleshooting and support.
- Basic networking troubleshooting and support.
- User maintenance requests. (Permissions and access)
- Basic WiFi troubleshooting and support.
- Printers and scanner support.
- Content filtering support.
- 3rd Party application troubleshooting and support.
- New user onboardings.
- Basic O365 navigation.
- Maintain and keep customer-managed network documentation up to date in near real-time.
Experience:
- Years of Windows desktop support.
- 3 Years Printers and scanner support.
- Windows NTFS Management
- Basic LAN Networking
- Managed WiFi systems configuration and troubleshooting
- MUST BE;
- Extremely committed and responsible.
- Quick learner.
- Resolution oriented.
- Hungry to learn and advance in their career.
- Excellent in Customer Service and enjoys working with customers via email or phone.
- Self-start and will look for ways to improve processes and services.
- Great troubleshooter.
- This position requires high responsibility and dedication. Please only apply if you feel you have this personality.
- Key factor for this job is previous job length, if you had multiple positions in a short period of time please do not apply.
- Nice to have – (Not required)
- Bachelor’s Degree Computer Science or Information Systems
- Industry Certifications – Microsoft, CompTIA A, Network +
- Prior MSP Experience.
$8.50 - $10.50 an hour
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.
