Technical Consultant
USA, Remote
Customer Success – Solutions Engineering /
Full Time /
Remote
360Learning is seeking a highly skilled and motivated Technical Consultant to join our Professional Services team. As a Technical Consultant, you will be responsible for scoping custom technical and consulting projects, building custom solutions, coordinating with the custom project product squad and delivering on those projects for our clients.
You will work closely with our sales and development teams to understand client needs and translate them into technical solutions. In addition, you will build integration recipe’s in our iPaaS partner system, Workato. The successful candidate will have a strong technical background, excellent problem-solving skills, and a customer-focused mindset.
Within 1 month, you will:
- Become a Trello expert through our onboarding process
- Understand our product offering through training
- Master our platform
- Master our integration possibilities (flat files, APIs)
Within 3 months, you will:
- Work with clients to understand their technical requirements and scope projects accordingly
- Develop technical solutions to meet client needs, including customizations, integrations, and configurations
- Collaborate with our sales and development teams to design and implement solutions that meet client requirements
- Ensure successful delivery of projects on time and within budget
- Provide technical expertise and support to clients throughout the project lifecycle
- Continuously learn about new technologies and stay up-to-date with industry trends
- Develop and maintain technical documentation and project plans
- Participate in client-facing meetings and presentations
- Provide response to client RFPs and Security Questionnaires
Within 6-12 months, you will:
- Develop repeatable and scalable processes to improve project quality and delivery
- Be able to support the team on difficult integrations & troubleshooting issues
- Contribute to our knowledge base to share best practices and lessons learned
- Work with our partner ecosystem to strengthen the services proposed to our clients
- Deliver platform audits to clients
The Skill Set
- Bachelor's degree in Computer Science or a related field
- 5+ years of experience as a technical consultant, software engineer, product manager or similar role
- Strong technical skills, including experience with programming languages such as Java, Python, or Ruby
- Knowledge of SaaS platforms, cloud-based solutions, and web technologies
- Experience scoping projects, designing technical solutions (UI and back-end), and delivering on projects
- Excellent problem-solving skills and ability to troubleshoot complex technical issues
- Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders.
- Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
- Solution-oriented, client-first mindset in everything you do
- Ability to work independently and as a part of a team in a fast-paced, deadline-driven environment
- Strong organizational skills and attention to detail
- Experience with project management methodologies such as Agile or Scrum is a plus
- Enthusiasm for our culture explained here: http://bit.ly/Convexity_360L
What We Offer
- Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈
- Benefits/Perks: Comprehensive medical, vision, and dental insurance starting your first full month 🏥 401k matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚
- Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 10 holidays 🗓 We are a remote-first organization and promote flexible work hours 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
- Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆
Interview Process
- Phone Screen with our Talent Acquisition Manager
- Discovery Interview with the Hiring Coach (Director of Professional Services)
- Team Intro & Case Study with the Hiring Coach and 1 PS Team Member
- Final Interview & Culture Interview with the Chief Product & Technology Officer and the Chief Customer Officer
- References & Offer!
⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
#LI-MKN
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
