Learning Consultant
Paris, Remote
Customer Success – Learning Engagement /
Full Time /
Remote
Our Learning Consultant team plays a vital role in helping clients transform into true Collaborative Learning organizations. We don’t just teach customers how to use our platform: we partner with them to reshape the way corporate learning is designed, delivered, and scaled.
As a Learning Consultant, you’ll help customers maximize their collaborative learning platform through content strategy, adoption, and best practices. Partnering with Solution Deployment Managers during the onboarding, you’ll lead workshops and consulting projects. Beyond onboarding, you’ll guide solution add-ons to drive smooth launches, strong engagement, and lasting impact; empowering clients to build sustainable learning success.
Your impact will be evaluated through customer satisfaction and feedback, achievement of project milestones and deadlines, and long-term client retention and adoption of our solutions.
Within 1 month, you will:
- Complete our onboarding program and become proficient in the tools that drive our projects.(Trello, Salesforce, Monday.com) and our Convexity culture
- Gain a strong understanding of how the Business Team (Customer Success team and Professional Services team) collaborates to ensure customer success
- Deeply learn our product and service offerings, enabling you to speak confidently with customers
- Connect with colleagues worldwide through virtual coffee chats and team-building activities
- Shadow ongoing projects to observe best practices and understand our consulting approach
Within 3 months, you will:
- Host your first customer workshops and receive constructive feedback from peers to sharpen your delivery skills
- Begin managing your first implementation and consulting projects, taking ownership with the support of your coach
- Define your quarterly priorities in alignment with the Professional Services Team’s objectives
- Contribute to our internal knowledge base in Confluence and Trello, sharing resources and insights that help the Learning Consultant (LC) team scale effectively
Within 6 months, you will:
- Take the lead on more complex workshops and consulting projects, demonstrating autonomy and expertise
- Prepare your first difficult or high-stakes workshops with Enterprise customers
- Master advanced platform features and solutions to provide deeper value to customers
- Participate in regular discovery sessions with Product Managers, sharing customer insights to shape future features
- Support pre-sales activities for large prospects by showcasing the type of expert guidance LCs provide
Within 12 months, you will:
- Develop scripts, frameworks, and educational resources for new services delivered by the LC team
- Represent the team as a subject-matter expert by speaking at marketing webinars on digital learning
- Mentor and onboard at least one new Learning Consultant, sharing your expertise to strengthen the team
The Skill Set
- Proven experience (3+ years) in managing learning & development projects, leading client engagements, or a strong track record in client-facing roles within SaaS or customer success
- You are recognized for your listening and teaching skills
- You express your ideas in a clear and concise manner, both in writing and orally
- You are proactive and prefer working in a strong results-oriented culture
- You are curious and have a strong appetite for digital tools and processes
- You are fluent in French and English (US/UK) / B2 level or equivalent and comfortable switching between them in professional contexts
- Proficiency in German is a significant advantage
- Enthusiasm for our working environment explained here
What We Offer
- Compensation: Package includes base salary, a variable component and equity 📈
- Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
- Balance: Flexible hours, full remote work possible anywhere in France 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
- Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻💻🏆
The Interview Process
- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with the LEC Coach
- Case Study Meeting with the LEC coach and a Learning Consultant
- Clarification Meeting with the Head of Professional Services
- Culture Fit Meeting with our Senior Vice President Global Professional Services
- Offer !
⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
