Key Account Manager Mid Market
Paris, Remote
Sales – Account Management /
Full Time /
As a Key Account Manager Mid Market, you play a decisive role in the growth of 360Learning's business in the South EMEA Market.
Reporting to the 360 Learning KAM Mid Market Coach, you will be part of a team of 4 in charge of our existing portfolio of accounts (i.e our customers in South EMEA from 100 to 2,500 employees) and your goal is to develop your portfolio and generate growth.
But you will not work alone: Client Success Partners and internal experts (digital learning, platform structuring, IT) are in charge of the client’s project monitoring and execution. You will also get support from a Sales Development Representative for your outbound efforts. Collaboration with them will be instrumental to succeed in your upsell actions.
You will have the opportunity to be part of the very dynamic Digital training sector at a time when clients double down on distant training. Growth trend is steep and our KAM team are achieving their ambitious objectives in 2022.
Within 1 month, you will:
- Become an expert of our product and our Convexity culture
- Meet the different teams at 360Learning
- Take full ownership of your portfolio of customers
Within 3 months, you will:
- Map accounts and define an account growth strategy
- Work closely with our Client Success Partners to gather relevant information about our existing clients, in order to generate upselling
- Prepare account reviews with our clients in order to identify areas of development
- Conduct presentations and demos of 360Learning product
- Ensure accurate update of account plans
Within 6 months, you will:
- Ensure accurate reporting of the activity with your coach to optimize the forecast
- Be proactive in order to improve business processes
- Write business proposals and conduct business negotiations
- Meet and exceed your quota
Within 12 months, you will:
- Prepare, anticipate and ensure the renewal of clients’ contracts
- Define action plans to generate upselling
- Manage the entire business relationship with the clients
- Meet and exceed all quarterly sales quotas
The Skill Set
- 2+ years of experience in sales of SaaS solutions in an Account Manager function (management and revenue generation with a portfolio of clients)
- Excellent sales track record
- A strong desire to learn and develop your skills
- Rigor, autonomy and creativity in the search of solutions to close your deals
- Strong active listening skills, a team player mindset, situational intelligence
- HR business acumen is highly appreciated
- Full business proficiency in French and English (B2+)
- Enthusiasm about the idea of working in our Culture of Convexity
Interview Process
- Phone Screen with our Talent Acquisition Manager
- Discovery meeting with the Head of Account Management - Mid Market
- Case study with the Head of Account Management - Mid Market and a Key Account Manager
- Clarification Meeting with two Key Account Managers
- Culture Fit Meeting with our Chief Revenue Officer
- Offer!
What We Offer
- Compensation: Package includes base salary, a variable component and equity
- Benefits: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent
- Balance: Flexible hours, full remote work possible anywhere in France
- International team: Offices in London, New York and Paris
- Culture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
