Solution Deployment Manager

London, Remote /
Customer Success – Solutions Engineering /
Full Time
/ Remote
Our Implementation team plays a key role in onboarding seamlessly new customers: they are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform. 

As our Solution Deployment Manager, you will manage all phases of the implementation lifecycle, from kick off to handover to support. You will drive project management, define 360Learning platform architecture for our clients, facilitate integrations (flat files, API’s) and 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform. You will in particular focus on migrating clients of the Looop solution that has been acquired on the 360Learning platform.

Within 1 month, you will:

    • Become a Trello expert through our onboarding process
    • Understand our product offering through training
    • Master our platform and be able to support clients on basics requests through ticketing

Within 3 months, you will:

    • Start to onboard and migrate your own new clients by:
    • Driving project management in order to ensure successful platform deployment from Kick-off meeting, regular touch points until handover to support
    • Hosting functional and technical workshops with clients to support them in their platform customization and structuring

Within 6 months, you will:

    • Successfully deploy the 360Learning platform for new clients
    • Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting
    • Be able to pitch the value of the 360Learning platform
    • Develop repeatable and scalable processes to improve project quality and delivery

Within 12 months, you will:

    • Onboard another Solution Deployment Manager
    • Contribute to our knowledge base to share best practices and lessons learned
    • Work with our partner ecosystem to strengthen the services proposed to our clients

The Skills Set

    • Minimum 4 years professional consulting experience, preferably in a customer facing role (Technical consultant, Technical Account Manager, Implementation Project manager or Pre-sales Consultant)
    • Previous deployment experience of SaaS products, ideally HR related
    • Project management skills
    • Understanding and experience working with APIs, SSO configuration & troubleshooting 
    • Solution-oriented, client-first mindset in everything you do
    • Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
    • Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
    • Native English proficiency, French is not mandatory, but will be appreciated (level B2)

What We Offer:

    • Compensation: Package includes base salary, a variable component and equity 📈
    • Benefits: Health Benefits - Medical, Vision, Dental, Life, Accidental Death & Personal Loss, and Disability coverage, Employee Care Line. 
    • Balance: Flexible hours, Total work from home possible anywhere in the UK 🏠
    • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
    • Corporate Social Responsibility: Review our CSR Charter: 🌎🌏🌍
    • Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: & Convexity Culture:  🚀👩🏻‍💻🏆

The Interview Process

    • Phone Screen with our Talent Acquisition Manager
    • Interview with the Head of Professional Services
    • Case study with our Director of Customer Success & Solution Deployment Manager
    • Clarification Meeting with our Head of Customer Success
    • Culture Fit with our VP Customer Success
    • Offer !
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.

Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!