Lead Application Support Engineer

Mumbai
Product Development – Product Development /
Full-time /
On-site
We are hiring Lead Application Support Engineer for one of our projects. The individual is expected to work from Mumbai Office for all weekdays. As a Lead Engineer, you'll play a vital role in our dynamic team, contributing to exciting projects that redefine urban living, establish new media channels for enterprise companies, or drive innovation in Banking.

Responsibilities:

    • Support critical Trading and Treasury applications of the bank.
    • Perform end to end technical support of various banking applications.
    • Handle & manage ITIL process like Change, Incident, Problem management etc.
    • Managing new requirements /changes to applications, performing technical analysis of changes/enhancements, performing UAT/SIT, Production deployment etc.
    • Identify issues, with help of users, application vendors wherever required for any defect/errors and act as the first point of support of all issues being encountered during UAT and Production.
    • Tracking, finding out the root cause and working on permanent closure of issues.
    • Prepare knowledge base articles for incidents.
    • Track, plan and support implementation of Infra Upgrades and Security vulnerabilities/patches for Windows, Linux, AIX, Database etc.
    • Support applications on SIT/UAT environment. test patches (ensure adequacy, sufficiency and accuracy of the patch) prior to production deployment .
    • Monitor ETL, Jobs, Health-checkup runs on daily basis and resolution in event of any failures. 
    • Manage regular housekeeping activities for applications and ensure high uptime of applications.
    • Co-ordinate with application echo partners/vendors/regulator & bank’s internal units in issue resolution in the production and UAT environment .
    • Publish regular MIS updates to all stakeholders as and when required. 
    • Provide technical support to the project team as and when required for various projects.
    • Closure of incident and change tickets on time.

    • 5+ years of experience in L2- Application Support Engineer role Banking domain.
    • Should have worked in either of Trading, Treasury or Custody applications.
    • Good knowledge of ITIL - Incident, Change and Problem management
    • Must have worked at L2 support.
    • Strong knowledge of writing and debugging SQL Queries.
    • Should have led a team of 2-3 Engineers
    • Technical skill- Oracle/SQL/MariaDB database, AIX/Unix , MQ, Windows servers, Web server.
    • Good communication skills and ability to clearly communicate with stakeholders in India and the Region
    • Ability to analyze new requirements and issues in applications and manage the implementation of enhancements and fixes from analysis to implementation and provide post-production support.