Business Application Support Specialist

Heredia /
General Costa Rica – Heredia /
Full-time
We are looking for Business Application Support Specialist

We are 3PILLAR GLOBAL We build breakthrough software products that power digital businesses. We are an innovative product development partner whose solutions drive rapid revenue, market share, and customer growth for industry leaders in Software and SaaS, Media and Publishing, Information Services, and Retail. Our key differentiator is our Product Mindset. Our development teams focus on building for outcomes and all of our team members around the globe are trained on the Product Mindset’s core values – Minimize Time to Value, Solve For Need, and Excel at Change. Our teams apply this mindset to build digital products that are customer-facing and revenue-generating. Our business-minded approach to agile development ensures that we align to client goals from the earliest conceptual stages through market launch and beyond.

RESPONSABILITIES

    • This role is responsible for the operational support of VMware Cloud Provider partners during the purchasing process for VMware SaaS offerings, specifically WorkspaceONE mobility services.
    • Job Responsibilities:
    • Drive the growth of Mobility services adoption by:
    • Assisting VMware Cloud Provider MSP partners with the determination of which services to order for their particular environment
    • Scheduling and helping partners order services real-time via webinar to ensure the correct services and configurations are submitted
    • Understanding and communicating the service offering packaging options and purchasing rules
    • Liaising with VMware internal teams to ensure order to provisioning has occurred
    • Driving solutioning of any issues pertaining to these orders with the appropriate VMware teams
    • Tracking and communicating metrics related to these activities

REQUIREMENTS

    • This role is responsible for the operational support of VMware Cloud Provider partners during the purchasing process for VMware SaaS offerings, specifically WorkspaceONE mobility services.
    • Job Responsibilities:
    • Drive the growth of Mobility services adoption by:
    • Assisting VMware Cloud Provider MSP partners with the determination of which services to order for their particular environment
    • Scheduling and helping partners order services real-time via webinar to ensure the correct services and configurations are submitted
    • Understanding and communicating the service offering packaging options and purchasing rules
    • Liaising with VMware internal teams to ensure order to provisioning has occurred
    • Driving solutioning of any issues pertaining to these orders with the appropriate VMware teams
    • Tracking and communicating metrics related to these activities

BENEFITS

    • Beach House
    • “Aseisthmus”(after 3 months you can be part of the “Asociación Solidarista”)
    • Certifications( Microsoft .NET , Java, Scrum).
    • Agreements with Costa Rican Universities.
    • Day off (Maternity and paternity leave, Breavement,    Graduation, Marriage).
    • Team Building
    • End of the year party
    • Isthmus Learning (courses, certifications, Tech training)
    • Wellness Program (Medical service, Psychologist, gymnastics agreements, outdoor activities, financial talks and Soft Skills development)
    • Isthmus Green (volunteer activities: beach cleaning, river cleaning, tree planting, recycling program) 
    • Isthmus Applause (recognitions per outstanding performance, anniversary, peer to peer)