Senior Director, Global User Experience

Fairfax /
General U.S. – Fairfax /
We are looking for a passionate, experienced product designer to lead our User Experience Global Practice. In this player/coach role, you will lead a talented, driven global team of UX designers, and collaborate closely with other practice leaders. You will be part of the Product Development Leadership Team - a cross-functional team that encompasses Product Strategy, Engineering, Architecture and more.   The Senior Director, Global User Experience will ensure their practice performs at a high level, is deeply integrated with other practices and they will support crafting a digital experience for our clients.  

Leadership Duties:

Corporate Leadership:  You provide corporate leadership, participating in the continued refinement of the company’s vision, the development of strategies, governance and the continued success of our goal to be an employer of choice.

Executive Partnership:  You prioritize your role as a leader as a top priority. You are driven by a desire to be a part of a high performing team and understand that corporate results are driven by collaboration across the entire business.

Strategic Leadership:  You are a strategic thinker and natural leader. You develop strategies in alignment with our vision and translate them into action. You motivate and inspire your colleagues to achieve more than any individual could on their own.

Team Leadership:  You galvanize and create high-performing teams. You hold team members accountable and ensure that they create a collaborative and high performance culture that are aligned to the corporate values. You remain actively engaged and committed to their professional development and career growth at 3Pillar.

Decision-Making Courage:  You have sound judgment and are unencumbered in making both deliberate and rapid decisions. You are not afraid to challenge the status quo, experiment, or, even fail, but, have the humility, confidence and experience to learn from  and ensure that all failures are smart failures and to minimize your losses.

Values Ownership:  You actively live our purpose and values. You are seen as adhering to the highest levels of integrity. You build genuine, trusted relationships with team members and other constituents and treat every individual, no matter how junior or senior with the utmost dignity and respect.

Critical Thinking:  You are creative in your approach to collaboratively solving problems for clients and colleagues alike - having both a deep understanding of the services business model and a broad understanding of market trends that impact our business. You coach others in these trends and have the emotional intelligence to ensure your ideas are embraced by others.

Operating Agility:  You are flexible and results-oriented. You can adjust quickly to changing priorities while maintaining an acute focus on corporate objectives. You are able to act quickly when required and deliberately when appropriate.

Talent Leadership:  You are the embodiment of our commitment to being an employer of choice and a high-performance culture.  You live our values and appropriately balance the best interest of the company with the best interest of our employees. You represent 3Pillar in the market and gain the confidence of prospective employees.

Growing the craft of UX at 3Pillar 
•Represent design and user experience to senior management, commercial team, product management, and engineering

•Drive quality of design processes both in terms of client impact and consistency.  This should include defining a design philosophy, principles and guidelines and ensure they are consistently applied

Thought leadership and sales support
•Drive go-to-market success for the practice when sold alone or as part of a bigger engagement

•Encourage team members to create content (articles/posts/podcasts) with support from marketing 

•Be active in the design community beyond 3Pillar

•Support our sales team in identifying opportunities, talking about our capabilities and developing case studies 

Team Operations 
•Manage operations for a team of 20+ in three countries across three continents. Drive operational maturity for the practice at global scale from sales to short term engagements to long term engagements

•Match talent to the needs of our engagements 

•Ensure team members are well equipped and supported on engagements

•Define and manage strategic initiatives that improve user experience team efficiency and impact

•Proactively assess risk, raise flags, and resolve issues before they become problems

Talent Development 
•Attract high-caliber talent and create a strong practice identity 

•Create an environment where our diverse team can thrive creatively and professionally

•Motivate and guide the team 

•Deliver strong career management and growth for the team

•Model and promote a highly collaborative team culture

Digital Experience for 3Pillar clients 
•Lead the team including vision, strategy and roadmap 

•Support cultural, process and training change across the company 

•Accountable for budget, team performance and business results 


•10-15 years of digital product design

•7-10 years of experience in more than one of the following areas: user experience, information architecture, creative design, and product strategy

•7-10 years of leading & managing a large UX team focused in the enterprise products/solutions space. Experience with distributed teams is a plus. 

•Passion for managing and mentoring designers

•Demonstrable UI and visual design skills with a strong portfolio - you must be able to showcase and speak to your portfolio, and how your work qualifies you for this role

•Experience developing and evolving design systems

•Experience working in an Agile / Scrum development process

3Pillar Benefits, What We Offer:

•Employer funded medical plan for employees and their dependents.
•Employer funded dental plan for employees and their dependents.
•401K retirement savings plan with 100% match of the first 3% of employee contributions and 50% of the next 2%.
•Company paid disability and life insurance and the option to purchase additional coverage for yourself and family.
•Unlimited PTO Policy; we promote a flexible work environment and encourage our employees to maintain a healthy work/life balance.
•11 Company paid Holidays
•Generous Parental Leave