Application Support Engineer

Product Development – Product Development /
Full-time /

We build breakthrough software products that power digital businesses. We are an innovative product development partner whose solutions drive rapid revenue, market share, and customer growth for industry leaders in Software and SaaS, Media and Publishing, Information Services, and Retail. 

Our key differentiator is our Product Mindset. Our development teams focus on building for outcomes and all of our team members around the globe are trained on the Product Mindset’s core values – Minimize Time to Value, Solve For Need, and Excel at Change. Our teams apply this mindset to build digital products that are customer-facing and revenue-generating. Our business-minded approach to agile development ensures that we align to client goals from the earliest conceptual stages through market launch and beyond.


    • Understanding the problems that the clients are facing
    • Being able to reproduce the problems
    • Creating tickets in the ticketing system
    • Being able to communicate with the clients and propose different basic solutions
    • Handing off their work to the team that starts the work after they finish their schedule


    • Above good English written and communication skills
    • Demonstrate professionalism in client interactions
    • Basic Linux knowledge
    • Understanding the concepts of how databases work
    • Ability to escalate issues as needed to satisfy customer demands
    • Ability to prioritize work in a fast-paced environment
    • Familiarity with the concept of a how ticketing systems work
    • Customer service experience

    • MUST HAVE:
    • Experience in working with a ticketing system (Client uses Salesforce)
    • Familiarity with basic network security practices
    • Familiarity with Python
    • Prior work history in the threat intelligence or network security field
    • Familiarity in working with databases
    • Bachelor's degree


    • Full-time contract
    • Unlimited work from home
    • Flexible working schedule
    • Substitution day
    • Yearly performance bonus
    • Referral bonuses
    • Internal Trainings
    • Company supports exams and certifications for professional growth
    • Pluralsight & Udemy subscription
    • Internal library
    • Medical package
    • Flexible benefits Allowance that you can spend on benefits of your choice

    • #LI-Remote