Implementation Advisor II / Solution Delivery
Sales – SMB Sales
8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience. With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.
8x8 is seeking an Implementation Advisor 2 to assist our business customers with our award winning hosted PBX switch, IP phones, networks, and VoIP service. The Implementation Services Team assists customers in setting up their new phones, features and services. Beyond basic setup tasks, our Implementation Advisors partner with our customers in order to ensure that our system helps achieve their business objectives, provide suggestions to optimize the customer experience and help resolve any complications that may arise during the implementation process. This role is predominately remote, so our Implementation Advisors must have excellent verbal and written communication skills. Experience managing projects, working at a help desk or running training is a plus.
Take ownership of all implementation tasks from the point of sale to the transition to support
Assess customer needs and design a solution accordingly
Demonstrate the suite of self service tools and assist with solution configuration remotely
Support the customer adoption by providing training materials, FAQ sessions and design alterations as necessary
Assist customers in porting their numbers from a previous provider to 8x8
Resolve issues and challenges encountered during implementation to ensure customer satisfaction
BA or equivalent work experience2+ years experience in a project management, implementation, or customer success role at a technology company
Ability to listen, analyze, troubleshoot and to resolve common customer inquiries
Strong organizational and time management skills
Excellent verbal and written communication skills
Ability to use Microsoft excel or Google Sheets
Team player with a positive attitude
Experience with set-up, configuration, or administration of a of UCaaS, VoIP or SaaS product
Experience in supporting customers in a cloud computing or telephony environment
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