Product Manager (Mid level)

Cluj-Napoca, Romania /
Engineering – Product /
Full-Time
/ Remote
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.

Learn more on our company website at www.8x8.com and follow our pages on LinkedIn, Twitter and Facebook.

Our seamless Cloud Unified Communications and Contact Center solutions have become critical to businesses across the globe. 8x8 combines unified communications, team collaboration, contact center, and analytics in a single, open, and real-time platform to help companies improve employee productivity and overall customer experience. Organizations need to be able to act quickly, collaborate effectively, and communicate seamlessly, whether it be working from home, or on the move, our single platform offers extensive benefits to our customers.

What we’re looking for:

We are looking for a Product Manager ideally with experience in the area of Analytics.  This person would join our Product Management team and play a key role in helping us refactor, grow and unify our Analytics capabilities and Supervisor Experience.  
You would interact closely with the Product, Design and Research teams, Engineering, Quality, Product Marketing and Support, and multiple other stakeholders, in order to understand, research and grow the Analytics products. 

What you’ll do at 8x8:

    • Own 8x8 Analytics goals & initiatives, ensuring adoption and customer satisfaction 
    • Understand internal and external customers and their needs, and continually grow your knowledge of competitors’ offerings 
    • Manage prioritization within customer experience, performance, and operational support while aligned to the company goals
    • Develop business requirements and product specifications with user stories 
    • Work closely and act as a liaison between other Product leads and the rest of the business to define business requirements and delivery plans  
    • Work closely with multiple Engineering teams to meet the Analytics goals and deliver the product to the market 
    • Proactively identify and resolve issues that impair the team’s ability to execute 
    • Partner with key stakeholders to validate Go to Market plans and roadmaps
    • Assess the business impact of the new products and features through product analytics (e.g. Google Analytics)

What you bring to the team:

    • 2+ years of Product Management or Business Analyst experience, ideally on Analytics products 
    • Experience in launching products to customers working directly with the delivery teams on building the product
    • Passionate in delivering a delightful user experience (UX) and interface (UI) through customer insight and data 
    • Transform high-level business challenges into a prioritized backlog that everyone can relate to 
    • Experience coordinating product development cycles, schedules 
    • Strong verbal and written communication skills with demonstrated experience in working with key stakeholders, being able to communicate clearly a product vision and path that engages others
    • Strong analytical skills. Ability to use data and metrics to back up assumptions, recommendations and drive actions is a strong plus. 
    • History of teamwork and ability to work with remote teams

Working at 8x8:

    • Industry leading, award winning technology and recognised on two Gartner Magic Quadrants
    • Inclusive, supportive and collaborative culture yet with a winning mentality
    • Encouragement and environment to make a difference
    • Fun – check out our Instagram posts in the UK, Romania and the US, the smiles are real
    • Deep passion for doing the best for our customers, giving them the best service and the best technology

What we offer:

    • 25 annual leave days. Additional vacation of 1 leave day for every 2 complete years of employment (max. up to 5 days)
    • Bank Holidays (Public Holidays) during the weekend, are observed on weekdays
    • Participation in the company’s bonus scheme – based on company performance and individual performance
    • Private Pension
    • Group Life Insurance 
    • Private Healthcare
    • Meal Tickets
    • Telecom allowance
    • Newborn allowance
    • Christmas and Easter Allowance
    • Flexible Benefits Platform
    • Employee engagement activities and events
    • Learning and training initiatives
    • Flexible working schedule
    • Employee Stock Purchase Plan
#LI-RO

For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.

8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
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