Senior Quality Assurance Manager (Salesforce)

Pune, India /
Engineering – Development /
/ On-site
At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 eXperience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.

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Sr Manager - Software Quality Engineering
Location - India, Pune

Job Description

8x8 is looking for an experienced Senior Manager - Software Quality Engineering who is passionate about delivering quality through highly efficient test strategy, test execution through manual and automation & scalable test automation frameworks and cares deeply about delivering the most value to end users as quickly and safely as possible.
● Have a proven record in delivering quality through Manual testing & its automation for heterogeneous Business Application technologies -  CRM, ERP and SaaS applications like Salesforce, NetSuite and other internal Business and Engineering applications
● Have a proven track record of leading QE teams focused on Manual and Automation testing across geographical locations
● Have a test-driven mindset firmly rooted in years of developing quality software 

● Provide hands-on leadership to the Quality Engineering teams by defining and executing effective testing methodologies and best practices to ensure high-quality deployments in suitable timeframes
● Partner with cross-functional application teams, operations teams, and Product Engineering  and deliver quality across the entire Business Applications & Ecosystem
● Build strong working relationships with Business users, Business Applications Product Managers, Business Analysts, Architect,  and Development members to understand the needs of the QE department 
● Perform and oversee final checks for releases to production; validate and provide sign-off on releases
● Ensure documentation of processes, systems, and framework architectures
● Serve as a leader and mentor for QE teams to improve the process, efficiency, and quality
● Hire, train, coach and retain team members
● Flexible in closely working with geo-dispersed teams in local, US and European time zones on test strategy, debugging, training, sprint planning, scrum and release readiness meetings
● Adhere to 8x8 policies, processes, and standards

Minimum Qualifications
● BE/B.Tech or Master’s degree in Computer Science or equivalent work experience
● 15+ years of experience with software quality engineering mainly in Business Applications - ERP/CRM/SaaS ( Salesforce, Salesforce Vlocity, NetSuite etc), Integration technologies like Dell Boomi and custom applications.
● Mandatory: 5+ years of experience in Salesforce Manual testing and Automation
● Mandatory: Strong Business domain experience in GTM, QTC and Post-Sales process.
● Hands-on experience in building automation frameworks and automated test suites using Java, Selenium and/or any other packaged testing tools
● Experience working with any of the public clouds (OCI, AWS, Azure, GCP)
● Experience with CI / CD tools – Jenkins and others
● Experience with engineering tools such as Git, JIRA, TestRail, Confluence
● Excellent written, and verbal communication and presentation skills

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