Professional Services Implementation / Solution Delivery
Sales – SMB Sales
8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience. With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.
8x8 is seeking a seasoned support professional to facilitate the On-boarding process for new customers in our Mid-Market segment (100-1000 users). Our ideal Implementation Specialist is someone who is eager to make a great first impression for our customers. This is a full-time position in our Minnesota Office.
About the Job
The Implementation Specialist is responsible for not only helping our customers start using our system but also ensuring that they have an excellent experience doing so. To respond to the many challenges that a new customer may face our Implementation Specialists must be adaptable, self-reliant and detail oriented. Enabling a customer to deploy successfully while from a remote position also requires both excellent written and verbal communications skills.
About our Team
The 8x8 Implementation team is a close-knit team that is passionate about delivering a cutting-edge product with white glove service. We constantly leverage the skill sets of our teammates and our colleagues throughout the company in order to provide our customers with the best possible experience.
Provide and execute on a detailed deployment project plan with customers
Meet with sales teams pre-deployment to gather critical deployment information
Set and meet critical deployment deadlines with customers
Acts as the single point of contact for any on-boarding issues and escalate as needed to the appropriate support team for issue resolution
Ensure that the customer has sufficient services and products to meet business needs
Coordinate training resources to enable the customer to successfully use 8x8 products
Track and report on project health during the deployment process
Conduct a post-deployment debriefing meeting with the customer to ensure the deployment has met all the customers expectation
Minimum 2 years of project management, customer support training or leadership experience.
Experience managing projects, especially with multiple contributors required.
Experience with major VOIP protocols: SIP and MGCP knowledge required
Proven team player with strong interpersonal skills
Ability to present new ideas and gain consensus with managers
Working knowledge of routers, switches and other network components
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