Care Coach - LCSW/CM
Detroit, MI
Clinical Innovation /
Full-Time /
Remote
Responsibilities
- Work directly with leadership to shape and execute our customer success strategy from the ground up
- Conduct health-based assessments and create care plans
- Complete mental health care for up to 25-30 patients per week
- Document and operationalize all interactions with patient
- Provided and maintain quality clinical oversight and ongoing coaching to family caregivers
- Create and conduct group care sessions
- Maintain clinical systems, clinical meetings, and procedures
- Build relationships by attending community events and resource fairs
- Help engage in marketing to grow our patient panel
- Build care education; patient quality improvements initiatives
- Be the voice of the patients and share feedback with our executive team and cross functional leads (sales, product, marketing, etc.)
- Work cross-functionally to support company-wide initiatives
- Leverage technology to scale the impact of your time
Qualifications
- Active Licensed Clinical Social Worker or Case Management Experience in Michigan
- Master's level degree and licensure (LCSW) and National Provider Identifier (NPI); in good standing with licensure
- Case Manager experience
- Experience working in a healthcare setting and telehealth systems
- Knowledgeable about treatment planning, plan of care, and follow up
- Experience with mental health and/or substance abuse diagnosis
- Comfortable with geropsychology, family therapy, and cognitive behavioral therapy
- Experience working in partnership with clients to achieve goals
- Ability to utilize comprehensive assessments
- Strong organizational skills to develop processes and systems including excellent executional skills and attention to detail
- Extreme ownership and pride in your work
- Mission-driven and empathetic
- Comfortable with technology, including telehealth software, video communication, and internal communication tools
- Meets background/regulatory requirements
- Able to work in the United States
- Willing to work in different states
- Proficiency in English and Spanish
- Some remote work: Work from home space must have privacy for patient safety and HIPAA requirements
$34 - $38 an hour
Full-time, part-time, and hourly available; Independent contractors accepted
We will interview in two stages: Interview one will focus on social advocacy. Interview two will focus on market growth and strategic planning.