Aprio PH - HubSpot Specialist - Knowledge Base
Clark, Pampanga
Business Operations – Growth /
Aprio Philippines /
Remote
Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 22 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.
Join Aprio's Growth team and you will help clients maximize their opportunities. Aprio, LLP is a progressive, fast-growing firm looking for a Hubspot Specialist to join their dynamic team.
The HubSpot Specialist – Knowledge Base is responsible for developing documentation for the internal knowledge base as a primary responsibility and providing excellent user support to HubSpot users through the Aprio Support Hub. This includes responding to user inquiries via phone, email, chat, and video, as well as maintaining and updating Aprio’s HubSpot knowledge base. The ideal candidate will have 3+ years of experience with HubSpot and a passion for helping others.
Position Responsibilities:
- Identify trending issues and develop documentation/guides for end-users.
- Maintain and update the Aprio HubSpot knowledge base.
- Respond to user inquiries in a timely and helpful manner.
- Escalate unresolved issues to the appropriate teams.
- Troubleshoot technical issues and provide solutions.
- Work with other members of the HubSpot team to improve the user experience, overall support, and user training.
Qualifications:
- Excellent written and verbal communication skills.
- 3+ years of experience in user support within marketing automation and CRM technologies.
- Strong understanding of HubSpot.
- Experience with creating and maintaining documentation for a knowledge base.
- Strong organizational skills.
- Experience with standard helpdesk procedures and tools (i.e., Zendesk, Freshdesk, etc.)
- Ability to work independently and as part of a team.
- Ability to handle multiple priorities simultaneously.
- Passion for helping others.
Preferred Qualifications:
- Experience writing documentation.
- Experience working within an Agile process.
- Experience with other marketing automation platforms, such as Salesforce Pardot or Marketo.
Perks/Benefits we offer for full-time team members:
- Wellness program
- HMO coverage
- Rewards and Recognition program
- Free shuttle service (provided by CDC | for onsite employees)
- Free lunch meal (For onsite employees)
- On-demand learning classes
- Discretionary time off and Holidays
- Performance-based salary increase
- Discretionary incentive compensation based on client or individual performance
- Hybrid set up to selected roles/location, terms and conditions may apply
- CPA & Certification Assistance and Bonus Program
What's in it for you:
- Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.
- A great team: Work with a high-energy, passionate, caring, and ambitious team of professionals in a collaborative culture.
- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
- Competitive compensation: You will be rewarded with competitive compensation.
EQUAL OPPORTUNITY EMPLOYER
Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.
