Senior Technical Support Engineer (Bilingual: English/Japanese)
Tokyo
Customer Service – Technical Support /
Full-time /
Remote
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Current company
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Skill Check: Technical Support Engineer
Do you have 3 or more years of experience supporting or troubleshooting SaaS or desktop applications (or equivalent experience as a developer)?
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Yes
No
Tell us about your experience working with JavaScript or TypeScript, and your understanding of web architecture (e.g., the DOM, multi-tier systems).
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Extensive (3+ years, hands-on experience, confident with DOM and architecture concepts)
Moderate (1–2 years, familiar but not advanced)
Basic (some exposure, learning phase)
None
Tell us about your experience using Playwright or AI tools (e.g., ChatGPT, GitHub Copilot) in your work. How did you use them, and how did they improve your workflow or problem-solving?
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Actively use both Playwright and AI tools in current or recent role
Used either Playwright or AI tools occasionally
Familiar in theory but limited hands-on experience
No experience yet
Common Questions (Japan)
Select your English level from the following.
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No Proficiency
Elementary Proficiency
Limited Working Proficiency
Professional Proficiency
Native / Bilingual Proficiency
Select your Japanese level from the following.
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No Proficiency
Elementary Proficiency
Limited Working Proficiency
Professional Proficiency
Native / Bilingual Proficiency
How did you learn about this job opportunity?
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LinkedIn
AngelList
Facebook
Twitter
TokyoDev
JapanDev
Webmedia
Hiring event
I am an employee at Autify
I heard about this job from an employee at Autify
I heard about this job from a friend or acquaintance
Recruitment agency introduced this job to me
I am an Autify customer
Other
If you chose "Other", tell us how you got to know this role.
If you chose "I heard about this job from an employee at Autify", provide the employee's name.
Nationality / Citizenship (This information will be only used for the visa sponsorship)
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Your current residential country/city
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What time in Japan time zone are you able to start to work while working remotely from your current location?
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Are you willing to relocate to Japan in the future?
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Yes
No
I currently live in Japan
Recruitment Privacy Policy
Please access the link below to read our recruitment privacy policy. If you agree with it, please check the box below and proceed to apply. https://autify.com/recruitment-privacy-policy
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I've read the recruitment privacy policy of Autify, Inc., and agreed to submit my application.
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