Systems Analyst

Remote /
Customer Support /
Full-time
Binance.US’ mission is to provide liquidity, transparency and efficiency to digital financial markets by creating products that meet the needs of consumers and corporations across the globe. We build bridges between traditional finance and digital markets that enable growth for all participants.

Responsibilities

    • Actively provide input related to improving the user experience
    • Responsible for studying, designing, and providing system solutions to reduce time to resolve and drive efficiency
    • Identify and drive automated solutions within existing workflowWrite requirements and proposal for product development solutions
    • Provide support during the deployment process and identify post-implementation issues
    • Track deliverables, key milestones, and monitor effectiveness 
    • Maintain industry knowledge and best practices
    • Learn new technologies and think out-of-the-box to find creative solutions
    • Work directly with customer support users to gather requirements

Preferred Qualifications

    • Ability to take initiative and be self-motivated in driving automation opportunities
    • Works well under pressure and maintains composure
    • Capable of cross-functional collaboration with internal departments 
    • Experience working with Zendesk, Salesforce, ticketing systems is preferred
    • Passion and experience driving efficiency in existing workflows is a plus

Requirements

    • 1-year experience as a Zendesk administrator is required
    • Minimum 1-year experience in computer science or information technology is required
    • Minimum 1-year experience in writing requirements, system design, and configuration is required
    • Good interpersonal skills and proven experience working with key stakeholders, internal users, and external vendors
    • Ability to manage expectations and explain technical detail
    • Solid analytical and logical approach to problem-solving
Binance.US is an Equal Opportunity Employer. Our mission is to give all Americans access to digital assets, and we thrive because of the diverse and inclusive team that we are building. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.