[Korean-speaking] Jr. Customer Service Operations Officer
Manila / Korea
BTSE – Customer Service /
Full-time /
Remote
About BTSE:
BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more.
We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner.
About the Opportunity:
The primary responsibility is to deliver high-quality customer support to Korean-speaking users
(including Korean and its dialects) of our multi-currency digital asset exchange and derivatives
platform via available online communication channels. Key duties include ensuring strict
adherence to the Know-Your-Customer (KYC) verification process for financial transactions in
both cryptocurrency and fiat currencies, as well as handling other sensitive account-related
matters with accuracy and confidentiality.
Duties & Responsibilities:
- Manage onboarding and identity verification (KYC) processes for both new and existing clients, as applicable
- Address customer inquiries, concerns, and requests via various communication channels, including support email, CRM system, live chat, social media,
- community platforms, and messaging apps (e.g., official Telegram, WhatsApp, Discord)
- Collaborate with internal teams to resolve transaction-related issues efficiently
- Develop and maintain FAQs, Standard Operating Procedures (SOPs), and knowledge base (KB) content for new features as needed
- Perform additional tasks and responsibilities as assigned by the Supervisor
Basic Qualifications:
- Proficient in verbal and written Korean and English languages
- Good soft skills and attitude (Courtesy, Interpersonal Skills, Positive/Proactive Attitude, etc.)
- Capacity for independent thinking, i.e. for finding ways to "resolve new problems or improving our services" on your own and share it with team members
- With at least 2 years Customer Service / BPO experience
- Working Knowledge on computers
- Willing to work in a shifting schedule
- Willing to work from home (remotely)
- Bachelor's degree or equivalent is an advantage
Nice to Haves:
- Has Crypto and Fiat Spot/Futures knowledge
- Has identity verification (KYC) experience
- High customer-orientation
- Self-motivated but is a team player and can work under pressure
- Familiar with CRM/CSR flow and system
- At least 2-year CSR related experience (directly communicate with customers)
Perks & Benefits:
- Competitive total compensation package
- Various team-building programs and company events
- And many more! Apply and let us tell you more!
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