Sales Operations Manager
Malaysia
BTSE – Business Development /
Full-time /
Remote
About BTSE:
ERL is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. ERL is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.
BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.
About the Opportunity:
As the Sales Operations Manager at BTSE Enterprise Solutions, you will be the backbone of our sales engine, ensuring our teams operate efficiently and data-driven decisions fuel revenue growth. You’ll oversee pipeline management, optimize lead distribution, and provide actionable insights to streamline our sales process—while supporting global prospecting efforts and CRM excellence.
This role is perfect for a detail-oriented strategist who thrives on turning data into results and enjoys enabling sales teams to perform at their peak.
Responsibilities:
- Pipeline & Sales Process Optimization
- Monitor and manage the sales pipeline, tracking deal progression and flagging stalled opportunities for follow-up by SDRs and AEs.
- Design and implement lead routing systems based on SDR/AE location, language skills, and territory alignment.
- Produce weekly pipeline reports, highlighting trends, risks, and opportunities for acceleration.
- Analyze sales cycle data to identify bottlenecks and recommend process improvements.
- Performance Tracking & Enablement
- Track rep activity metrics (emails, LinkedIn outreach, qualified leads) and report on monthly lead generation performance.
- Ensure CRM hygiene (e.g., Salesforce, HubSpot), providing training and tools to maximize adoption.
- Collaborate with prospecting tech providers to optimize territory planning (e.g., targeting licensed exchanges by region).
- Revenue Analysis & Forecasting
- Report on revenue metrics (recurring vs. new revenue) and uncover growth opportunities.
- Support sales forecasting with data-driven insights for leadership.
- Operational Support
- Assist the Sales Director with travel logistics (flights, hotels) for global conferences and prospecting trips.
- Handle sales admin tasks, including tool onboarding, contract coordination, and cross-functional alignment with Customer Success.
Requirement:
- 3+ years in sales operations, revenue operations, or sales analytics (fintech/crypto experience a plus).
- Expertise in CRM systems (Salesforce, HubSpot) and sales tech stacks (e.g., LinkedIn Sales Navigator, ZoomInfo).
- Analytical mindset with proficiency in Excel/Google Sheets (SQL/Python a bonus).
- Strong communicator who can translate data into actionable recommendations.
- Bachelor’s degree in Business, Marketing, or a related field.
- Self-starter with a knack for problem-solving in fast-paced environments.
Perks & Benefits
- Competitive total compensation package
- Various team building programs and company events
- And many more! Apply and let us tell you more!
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