Endpoint Admin
Wilmington, DE
Technology – Desk Egg Squad /
Full Time, Exempt /
Hybrid
Best Egg is the leading financial confidence platform that provides flexible solutions to real-life challenges for people with limited savings. We leverage real-time customer insights and data science to connect more people with the right products for their financial needs. Our offers include a growing suite of products such as personal loans, a credit card, and flexible rent, which are complemented by a suite of financial health tools to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them.
Our culture and values inspire our employees and customers to embrace Best Egg. We are committed to championing a culture of inclusiveness and diversity of thought, and we focus on providing a safe, flexible, and collaborative work environment. Our employees are encouraged to engage in creative problem solving, and we promote opportunities for growth and enrichment across the organization.
If you are inspired by inspiring others, Best Egg is the place for you.
Best Egg promotes diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we will grow.
Join our eager, responsive, and collaborative Desk Egg Squad (DES) as a new Endpoint Engineer!
To succeed in this role, you must exhibit a professional demeanor, demonstrate initiative, and possess deep expertise in endpoint technologies across Windows and macOS environments. You should be adept at managing and securing devices using modern endpoint management platforms such as Microsoft Intune and Jamf, with a strong understanding of software deployment, patch management, and compliance enforcement.
We have a warm, welcoming facility in Wilmington, DE 19810! We prefer candidates who are eligible to work in a hybrid environment.
The Job:
Seeking a skilled Endpoint Engineer to oversee, manage, and maintain endpoint devices across the organization. This role plays a critical part in ensuring the security, performance, and functionality of all user devices.
The ideal candidate will proactively identify opportunities for automation and performance optimization, contribute to the development of scalable configuration baselines, and collaborate closely with security and infrastructure teams to uphold the integrity and resilience of the organization’s endpoint landscape.
Duties & Responsibilities
- Responsible for managing our Mobile Device Management (MDM) tools handling policies, profiles, reporting, configuration.
- Deploy software updates, configure devices, monitor performance, and troubleshoot endpoint-related issues.
- Collaborate with team leads for project deployment.
- Monitor/ Audit DES Tools
- Manage AWS Workspaces, creating and maintaining images and creating new workspaces.
- Responsible for supporting workstations, by working directly with internal users.
- Manage support tickets; incidents and service requests to ensure they are being addressed within SLAs.
- Monitor, track, and document tickets to ensure timely resolution.
- Identify, research, and resolve technical issues.
- Verify tickets meet Service Level Agreements to set expectations and measure performance.
- Review survey feedback to improve support experience, tools, and services.
- Manage all printers, ensuring they are functioning; working with vendor for support when needed.
- Maintain computer images, ensuring applications, drivers, updates, and services are current.
- Jira Service Management Administration; configure and manage JSM projects, queues, SLAs, request types, workflows, and automation rules.
- Manage permissions, roles, and user access in JSM Projects
- Maintain and optimize service desks, portals, and knowledge bases in JSM.
- Develop and modify Jira workflows, fields, and screens to align with business processes.
- Implement automation, scripting, and integrations in JSM.
- Generate reports, dashboards, and analytics for ITSM operations in JSM.
- Work with teams to enhance service delivery processes in JSM.
- Setup and maintain video conferencing for users, devices, and conference rooms.
- Resolve video conferencing issues; escalating to vendor for support when needed.
- Act as escalation point for all problems/ urgent requests and system/security incidents.
- Ensure management is advised of events that may require additional support or escalation.
- Provide management with details regarding ticket escalation processes to ensure free flowing communication within the organization.
- Develop and maintain a “Solutions” repository and ensure top quality solutions are available to all users.
Requirements
- Associate (2-year) degree in Computer Information Technology or an equivalent amount of work experience and certifications.
- 3-5 years of Desktop Support and customer service experience.
- 3-5 years supporting a cloud environment tech stack (Office 365, Azure, Slack, etc.)
- 3-5 years of experience working in a ticketing system (JSM, Service Now, etc.)
- 3-5 years of Mobile Device Management (MDM) experience, such as Intune or Jamf.
- An overall can-do attitude, the ability to grasp new concepts quickly, and the willingness to adapt to a dynamic work environment.
- Highly organized with the ability to prioritize and work with multiple deadlines.
- Strong problem-solving techniques and demonstrated ability to work independently and as a member of multi-disciplined teams.
- In addition to the interview process, all candidates will need to evidence their initiative, level of analytical reasoning, teamwork and ability to collaborate on projects, adaptability, and strength in verbal and written skills by completing a separate candidate assessment.
- Experience in scripting languages (PowerShell, JQL, SQL, Bash, etc.) is a plus!
$78,000 - $130,000 a year
In addition to semi-monthly salary payments, this position is also eligible for an annual incentive bonus based on individual and company performance. Yearly incentive bonus target is 20%.
Our Brand:
At Best Egg, we believe money should be accessible so people can reach their goals, live a fuller life, and feel pride in knowing they have taken control of their finances. For those who need extra money to achieve the progress they seek in life, Best Egg is the modern solution-minded finance provider that mixes decades of banking experience with smart technology and deep customer insight to create products designed for today’s borrower, so that people can establish a smoother financial path. The egg symbolizes protection and a fresh start.
Employee Benefits
Best Egg offers many additional benefits for our employees, including (but not limited to):
· Pre-tax and post-tax retirement savings plans with a competitive company matching
program
· Generous paid time-off plans including vacation, personal/sick time, paid short--
term and long-term disability leaves, paid parental leave, and paid company
holidays
· Multiple health care plans to choose from, including dental and vision options
· Flexible Spending Plans for Health Care, Dependent Care, and Health
Reimbursement Accounts
· Company-paid benefits such as life insurance, wellness platforms, employee
assistance programs, and Health Advocate programs
· Other great discounted benefits include identity theft protection, pet insurance,
fitness center reimbursements, and many more!
#LI-REMOTE
In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy here
