Endpoint Administrator
Wilmington, DE
Technology – Desk Egg Squad /
Full Time, Exempt /
Hybrid
Best Egg is the leading financial confidence platform that provides flexible solutions to real-life challenges for people with limited savings. We leverage real-time customer insights and data science to connect more people with the right products for their financial needs. Our offers include a growing suite of products such as personal loans, a credit card, and flexible rent, which are complemented by a suite of financial health tools to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them.
Our culture and values inspire our employees and customers to embrace Best Egg. We are committed to championing a culture of inclusiveness and diversity of thought, and we focus on providing a safe, flexible, and collaborative work environment. Our employees are encouraged to engage in creative problem solving, and we promote opportunities for growth and enrichment across the organization.
If you are inspired by inspiring others, Best Egg is the place for you.
The Endpoint Administrator is responsible for the day-to-day management and support of endpoint devices across the organization. This role ensures endpoint functionality, health, and compliance, providing frontline technical support to internal users and collaborating with teams to enhance the end-user experience.
Duties & Responsibilities
- Manage and support Mobile Device Management (MDM) tools (e.g., Intune, Jamf), including policies, profiles, and reporting.
- Manage AWS Workspaces, including image creation and provisioning.
- Assist with implementation of enhancements to Jira Service Management (JSM) workflows, SLAs, and automation rules.
- Maintain service desk portals and knowledgebases.
- Manage JSM projects, SLAs, request types, and workflows.
- Assist with automation and scripting to streamline support and operations.
- Troubleshoot endpoint-related issues and escalate as necessary.
- Create and maintain endpoint baselines, images, and device compliance standards.
- Collaborate with IT team leads on endpoint-related projects and deployments.
Minimum Requirements
- Associate (2-year) degree in Computer Information Technology or an equivalent amount of work experience and certifications.
- 3+ years supporting a cloud environment tech stack (Office 365, Azure, Slack, etc.)
- 3+ years of Mobile Device Management (MDM) experience, such as Intune or Jamf.
- An overall can-do attitude, the ability to grasp new concepts quickly, and the willingness to adapt to a dynamic work environment.
- Highly organized with the ability to prioritize and work with multiple deadlines.
- Strong problem-solving techniques and demonstrated ability to work independently and as a member of multi-disciplined teams.
- In addition to the interview process, all candidates will need to evidence their initiative, level of analytical reasoning, teamwork and ability to collaborate on projects, adaptability, and strength in verbal and written skills by completing a separate candidate assessment.
- Experience in scripting languages (PowerShell, JQL, SQL, Bash, etc.) is a plus!
$78,000 - $83,000 a year
In addition to semi-monthly salary payments, this position is also eligible for an annual incentive bonus based on individual and company performance. The yearly incentive bonus target is 20%
Best Egg celebrates diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we will grow.
Employee Benefits
Best Egg offers many additional benefits for our employees, including (but not limited to):
· Pre-tax and post-tax retirement savings plans with a competitive company matching
program
· Generous paid time-off plans including vacation, personal/sick time, paid short--
term and long-term disability leaves, paid parental leave, and paid company
holidays
· Multiple health care plans to choose from, including dental and vision options
· Flexible Spending Plans for Health Care, Dependent Care, and Health
Reimbursement Accounts
· Company-paid benefits such as life insurance, wellness platforms, employee
assistance programs, and Health Advocate programs
· Other great discounted benefits include identity theft protection, pet insurance,
fitness center reimbursements, and many more!
