Director of Repossession & Remarketing
Remote / Flexible
Operations – Servicing & Collections Strategy /
Full Time, Exempt /
Remote
Best Egg is the leading financial confidence platform that provides flexible solutions to real-life challenges for people with limited savings. We leverage real-time customer insights and data science to connect more people with the right products for their financial needs. Our offers include a growing suite of products such as personal loans, a credit card, and flexible rent, which are complemented by a suite of financial health tools to help customers make smart financial decisions and stay on track, so they can be money confident no matter what life throws at them.
Our culture and values inspire our employees and customers to embrace Best Egg. We are committed to championing a culture of inclusiveness and diversity of thought, and we focus on providing a safe, flexible, and collaborative work environment. Our employees are encouraged to engage in creative problem solving, and we promote opportunities for growth and enrichment across the organization.
If you are inspired by inspiring others, Best Egg is the place for you.
Best Egg promotes diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we will grow.
Director of Repossession & Remarketing
The Director of Repossession and Remarketing is responsible for launching and maintaining the Best Egg repossession and remarketing strategy. This includes oversight of key platforms, processes, forwarders, and servicers to execute repossession and liquidation of collateralized loans as needed to mitigate losses. The Director will be responsible for developing policies and procedures, driving performance, and helping to identify risk while leading production related activities. The Director of Repossession and Remarketing must be a steward of culture, values while helping the company accomplish our defining objectives.
Additional keys to success in this role include strong product knowledge, understanding the customer onboarding, securitization, servicing, and collection process and demonstrating excellent communication, organization, and technical acumen to help identify solutions for growth. The role is ideally suited to those who have demonstrated a history of performing at a high level by infusing product expertise and analytical skills.
Duties & Responsibilities
- Develop, and manage the repossession process for Best Egg’s Auto Loans
- Collaborate with operations strategy on activities required to collect outstanding debts before and after repossession.
- Onboard any required repossession and remarketing forwarders, servicers, and data platforms along with third-party collection agencies to collect on auto deficiencies, and non-repossession eligible inventory.
- Manage the performance and compliance of repossession forwarders, remarketing servicers, and collection companies.
- Conduct onsite and remote business reviews.
- Adhere to all state and federal debt collection laws, regulations, and ensure company policies and procedures are aligned.
- Manage the legal notice process at the state level which includes Right to Cure, Notice of Intent, Pre & Post Sale and the Redemption and Reinstatement Process.
- Manage inventory placements, maintenance, reconciliation, and file transfer through our recovery platform partners.
- Coordinate activities with other departments, including operation strategy, credit, and marketing, to provide updates on repossession performance and provide alternate strategies for collections.
- Support our Enterprise Risk Management reviews by helping compile information or data to satisfy compliance and due diligence reviews.
- Drive initiatives to improve culture and positively impact employee engagement.
Required Skills
- 4 or more years of auto finance, repossession, and remarketing experience
- 4 or more years management experience.
- A bachelor’s degree in finance or related discipline preferred.
- Proficient in MS Office; Word, Excel, PowerPoint, and Outlook
- Advanced experience of the repossession process, skip tracing, negotiation techniques, and required communication with repossession companies, forwarders, and customers.
- Experience managing repossession companies and forwarding agencies.
- Knowledge of legal repossession notices such as Right to Cure notices, Notice of Sale, and Deficiency letters.
- Understanding of compliance and statutory requirements related to collections and repossession process.
- Must be adaptable to change, flexible, and demonstrate persuasive communication, time management, and organizational skills.
- Self-motivated and wants to achieve high standards of performance.
- Possess strong problem-solving and decision-making abilities and negotiation skill.
- Proven track record of innovation and problem solving.
- Strong organization and prioritization skills
- Ability to oversee and develop the team members.
A successful candidate is/has:
- Personable leader who is a self-driven and results oriented.
- Excellent oral and written communication skills
- Comfortable working in an entrepreneurial environment
- Ability to balance multiple projects and priorities.
- Collaborative team player who can adapt tasks based on the individual strengths of the team members.
- Reliability, initiative, and ability to meet deadlines.
- Ability to lead a high-functioning team emphasizing collective ownership.
- Confidence and willing to challenge the status quo, but also willing to concede and execute other’s ideas when necessary.
- Capable of teaching and learning from others to promote continuity of knowledge and personal development.
- Ability to work effectively as a team member and as an independent contributor.
$110,000 - $155,000 a year
In addition to semi-monthly salary payments, this position is also eligible for an annual incentive bonus based on individual and company performance. Yearly incentive bonus target 25% of base salary. This position may also be eligible for a long-term cash and/or equity incentives at a target of 10%.
Our Brand:
At Best Egg, we believe money should be accessible so people can reach their goals, live a fuller life, and feel pride in knowing they have taken control of their finances. For those who need extra money to achieve the progress they seek in life, Best Egg is the modern solution-minded finance provider that mixes decades of banking experience with smart technology and deep customer insight to create products designed for today’s borrower, so that people can establish a smoother financial path. The egg symbolizes protection and a fresh start.
Employee Benefits
Best Egg offers many additional benefits for our employees, including (but not limited to):
· Pre-tax and post-tax retirement savings plans with a competitive company matching
program
· Generous paid time-off plans including vacation, personal/sick time, paid short--
term and long-term disability leaves, paid parental leave, and paid company
holidays
· Multiple health care plans to choose from, including dental and vision options
· Flexible Spending Plans for Health Care, Dependent Care, and Health
Reimbursement Accounts
· Company-paid benefits such as life insurance, wellness platforms, employee
assistance programs, and Health Advocate programs
· Other great discounted benefits include identity theft protection, pet insurance,
fitness center reimbursements, and many more!
#LI-REMOTE
In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy here
