Triage Specialist

United States
SOC /
Full Time /
Remote

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Triage Specialist

  • Describe your previous experience in a customer success or IT help desk role.✱
  • Imagine you are explaining to a client why regular software updates are crucial for security. How would you convey this information?✱
  • How would you handle a situation where you are unable to resolve a client's technical issue on your own?✱
  • This position will rotate between 1st (day) and 2nd (evening) shifts supporting Eastern, Central, Mountain and Pacific Time Zones. Are you able to work this schedule?✱

Required Questions

  • Is your primary residence located within the United States of America?✱
  • Do you now, or will you in the future, require sponsorship from your employer?✱
  • BlackCloak offers an exceptional benefits package, including paid employee insurance premiums, 401k match, and stock options on top of base salary. Considering this, what is your base salary expectation.✱

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