BlackCloak - Triage Specialist

Triage Specialist - Pacific Time Zone

United States

SOC /

Full Time /

Remote

Is your primary residence located within the United States of America?✱
- Yes
- No
Do you now, or will you in the future, require sponsorship from your employer?✱
- Yes
- No
BlackCloak offers an exceptional benefits package, including paid employee insurance premiums, 401k match, and stock options on top of base salary. Considering this, what is your base salary expectation.✱

Describe your previous experience in a customer success or IT help desk role.✱
Imagine you are explaining to a client why regular software updates are crucial for security. How would you convey this information?✱
How would you handle a situation where you are unable to resolve a client's technical issue on your own?✱
This position will rotate between 1st (day) and 2nd (evening) shifts supporting Eastern, Central, Mountain and Pacific Time Zones. Working hours will primarily be M-F 3pm-11pm PST (5pm to 1am CST). Are you able to work this schedule?✱
- Yes
- No