Giza / Cairo Operations Area Manager
Cairo
Operations /
Full-time /
On-site
About us :-
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
Job Duties:-
- Support hub supervisor in overall performance and efficiency by developing and monitoring key performance for the hub staff.
- Monitor the Hub members performance and manage the daily plans for each hub member and provide staff pastoral support.
- Ensuring that shipments are processed and entered accurately onto system.
- Audit on the couriers daily performance and check their appearance.
- Make a verification calls on the undelivered shipments” Canceled” and '"Scheduled" shipments on a daily basis.
- Ensure that the packages updates are in place on bosta system and have the same status on the hub daily productivity sheet.
- Monitoring the shipments that exceeded our life Cycle SLA and the agreed period of holding at the Hub to be returned back to CAI SF Team.
- Archive the proof of the deliveries for the returned orders for a month.
- Following up the “Freshdesk” and assure resolving all the assigned tickets and handling the hub related issues within the agreed SLA on a daily basis.
- Create tickets with the raised problems and complaints from the customers assigned to client support team.
- Responsible for hub compliance and documentation.
- Manage inventory process, ensuring that changes in inventory are promptly and accurately recorded in the case of an inventory discrepancy.
- Ensure sending the reports within the agreed timing on a daily basis.
Job Requirements:-
- Minimum of 5 years in hub and warehousing operations, preferably in the shipping field.
- Very good English Level
- Must have experience in leading and supervising teams.
- High School Diploma; Bachelor's degree
- Decision Making and problem solving skills
- Analytical and reporting skills
- Ability to meet deadline and work under pressure
- Time Management and multi-tasking
- Good interpersonal skills and leadership skills
- Proactive, with can do attitude and good judgment
- Focused and professional attitude
