First Mile Hub Supervisor (Obour)
Cairo
Operations /
Full-time /
On-site
About us :-
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
Job Duties:-
- Responsible for the delivery of facilities services across a designated area in as agreed within the SLA.
- Lead a multi-skilled team to provide Facilities Management services in accordance with the SLA.
- Monitor reporting daily, ensuring that all client service requests are allocated to the appropriate supply partner and closed out accordingly.
- Ensure all new starters (such as new vendors on site or any third party, contractors) receive all the necessary introductions promptly and accurately.
- Provide timely and accurate management information.
- Enhance the service delivery through best practice and the effective use of systems and equipment.
- Ensure all necessary processes/procedures are in operation and adhered to.
- Manage all service contracts including; cleaning, vending, security, catering, maintenance, fleet, office management etc.
- Coordinate facilities and project management, from inception to completion for the client sites.
- Establish effective day-to-day business relationships with the client and take a proactive approach to requirements.
- Produce regular reports according to schedule agreed with the client using CBRE internal systems.
- Hold regular progress reviews to ensure client satisfaction.
- Liaise with landlord and property managers to ensure their service charge obligations are met.
- Manage budgets and prepare regular forecasts according to agreed schedules targets.
- Responsible for Health and Safety on site, monthly HSE inspections and regular audits.
- Follow the HSE policy within the SLA and required by CBRE policy.
- Follow required emergency prevention and operational controls.
- Report all accidents, occupational illnesses and emergencies.
- Responsible for ensuring that all equipment is maintained and operated in a safe manner.
Job Requirements:-
- Minimum of 3 years in hub and warehousing operations, preferably in the shipping field.
- Very good English Level.
- Must have experience in leading and supervising teams.
- High School Diploma; Bachelor's degree.
- Decision Making and problem solving skills.
- Analytical and reporting skills.
- Ability to meet deadline and work under pressure.
- Time Management and multi-tasking.
- Good interpersonal skills and leadership skills.
- Proactive, with can do attitude and good judgment.
- Focused and professional attitude.
