Account Manager - Builder
Remote
Sales – Manager /
Full time /
Remote
Headquartered in San Mateo, California, Brilliant designs and manufactures award-winning smart touchscreen control panels, smart dimmer switches, and smart plugs. Brilliant is trusted by hundreds of builders, developers, and property managers across the U.S. and Canada as a standard feature of their homes and apartments, providing homeowners and renters a compelling unified technology experience in their homes. Brilliant is the winner of the CES Innovation Award, the CTA TechHome Mark of Excellence, the IoT Breakthrough Award, and the CEDIA BEST Award. Brilliant is funded by Next47, Celesta Capital, August Capital, Miramar Ventures, The Box Group, and other prominent investors. To learn more about Brilliant, please visit: https://www.brilliant.tech
About the role:
We are looking for a Smart Home Builder Account Manager to join the Brilliant Sales team and help bring that vision alive - and it’s going to be an exciting journey!
Brilliant is searching for candidates who are proactive and passionate about smart home products and the clients they serve. The ideal Account Manager will act as a point of contact for new/existing builder clients as well as a point of coordination for the Brilliant Sales Team. They will build and maintain long-lasting relationships with their clients to ensure customer satisfaction and success. The Account Manager will also aid internal departments by collecting information to drive reporting, as well as executing client trials of Brilliant Technologies.
To succeed in this position, candidates should have exceptional communication, computer, time management, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients and team members.
What you will do:
o Serve as a point of contact for customer account management needs
o Build and maintain strong, long-lasting client relationships
o Ensure the timely and successful delivery of our collateral, proposals, and products according to customer needs and objectives
o Clearly communicate the progress of monthly/quarterly initiatives to internal team
o Develop new business with existing clients and/or identify areas of improvement
o Prepare reports on account status
o Collaborate with the sales team to identify and grow opportunities within a territory
o Assist with challenging client requests or issue escalations as needed
About you:
o Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
o Experience with smart home products
o Knowledge and exposure to single family and multi-family builders
o Demonstrable ability to communicate, present and influence key partners at all levels of an organization
o Solid experience with CRM software
o Experience delivering client-focused solutions to customer needs
o Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
o Excellent listening, negotiation and presentation abilities
o Strong verbal and written communication skills
o Ability to travel 25% of each month to client and partner sites
o Experience with Saas
o Experience selling prop tech product/services a plus
o Experience selling to property managers and multifamily developers
What we offer:
o Comprehensive compensation package and equity
o Comprehensive medical, dental, vision coverage
o 401(k) program to help save for your future
o Unlimited Paid Time off and company wide holidays
o Free dinner and weekly lunch
o Collaborative culture with a supportive team
o A great place to work with unlimited growth opportunities
o Opportunity to work on Smart Home technology
"Brilliant is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law."
