Senior Support Engineer
Herzliya, Israel
R&D /
Full Time /
Hybrid
This role offers an exciting opportunity for a technically savvy individual to contribute to the establishment of our new support team.
As a Senior Support Engineer, you will play a critical role providing technical assistance to our customers and internal stakeholders, ensuring the timely resolution of complex technical issues.
If you are passionate about technology, enjoy solving challenging problems, and thrive in a dynamic and collaborative environment, we encourage you to apply.
Responsibilities
- Provide guidance, assistance, and advanced technical support to customers and internal teams.
- Troubleshoot and resolve complex issues in collaboration with R&D.
- Contribute to the development and improvement of support processes and procedures.
- Communicate effectively with customers, providing clear and concise updates on issues, issue resolution progress, and root cause analysis.
Requirements
- 3+ years of experience as a Support Engineer in a SaaS Cyber Security Company.
- Experience with Security software, Networking software, Data platforms and tools, and Cloud environments (AWS, Azure, GCP).
- Good understanding of Kubernetes fundamentals and troubleshooting.
- Experience working with REST APIs using Python and/or tools like Postman and SoapUI
- Excellent communication skills, with fluent English and the ability to effectively interact with both technical and non-technical stakeholders.
- Previous work experience with Databricks/SQL, Datadog, Intercom, Jira, Heap, and Excel - a plus.
About us
CYE’s SaaS platform and experts enable security leaders to execute optimized security programs with significant business impact. CYE serves large companies in multiple industries around the world. With offices in Israel, New York, and London, CYE is funded by EQT Private Equity and 83North.
