Brand Ambassador - Smart Carts in NJ Store

Spotswood, NJ /
Brand Ambassadors /
Instacart recently acquired Caper AI to help retailers unify the in-store and online shopping experience for customers no matter how they choose to shop. Caper’s cutting-edge, AI-powered shopping carts and automated checkout counters bring together online and offline shopping to create a completely new in-store experience for customers.
In addition to acquiring Caper AI’s technology, we’re delighted to welcome the Caper team to the Instacart family. The global Caper team is based primarily in New York City and Shanghai, China, and will bring new hardware expertise to Instacart’s already deep product and technology team. Together, we’re excited to create new ways for retailers to solve for the ever-changing needs of their businesses and customers.
About Caper:
Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. We differ from other emerging cashierless technologies because we are the scalable solution. Caper’s autonomous checkout technology is plug and play, meaning it requires no in-store renovation, no operational overhaul, no heavy computations or endless image labeling. Any retailer can buy the carts and their entire store is upgraded with cashierless capabilities. Caper costs less than 1% of other cashierless competitor’s infrastructure. We are already live in-stores and our customers love us!
As a part of the Caper team, you’ll be a part of a culture that cares about its people and the future we’re shaping together. At Caper, we may all come from different backgrounds, but we all share one common vision - to fundamentally disrupt the retail industry.

Did you know the average person will spend 5 years of their lifetime waiting in lines? At Caper, we believe that time is a valuable thing. So why waste it waiting in lines? Our new Smart Cart, powered by artificial intelligence, allows users to simply shop, pay on the cart and go. No more waiting in lines! We want to revolutionize the way people shop and change that statistic forever. 

It’s an exciting time for our company as we grow throughout stores in New York and beyond. And we’re looking for someone like YOU to ensure our customers have a great time while utilizing our technology.

About the Role:
Brand ambassadors is a critical role at Caper, as they serve as the integral link between the customer and the development of the product. You will help improve the product based on feedback real users provide in the field. 

As the Brand Ambassador, you will be the face of the Caper Cart and be the first impression for our brand and the stores we represent. 

Responsibilities include but are not limited to:

    • Engaging with customers as they enter the store; demonstrate how the Caper products works
    • Assisting customers throughout their experience to ensure their journey is smooth and seamless from start to finish
    • Acting as the go-to resource for all customer needs by ameliorating customer issues as they arise
    • Training store staff on how to use the Caper products
    • Gathering feedback from customers on their experience day to day and during user testing
    • Communicating data/feedback with product team and engineers to improve the Cart as it evolves

You are:

    • Friendly, personable, able to build lasting relationships with customers and store staff
    • Willing to go out of your way to help the customer, to provide exceptional customer service in order to drive usage and ensure the customer is as satisfied as possible so they want to use the Cart again and again
    • Able to think on your feet and problem solve on the spot as issues arise 
    • Ambitious, sales driven, and willing to grow at a small technology start-up
    • Interested in technology and how technology shapes the retail landscape

You have:

    • Any previous working experience as an on-site promoter, or in retail and/or customer service
    • Customer-oriented approach
    • Demonstrated experienced driving exceptional customer service
This is a contractor role that provides flexible hours and scheduling
Min commitment: 20-30 hours per week
Compensation: $25/ hour