Director of Operations (China)
Shenzhen, Guangdong
Operations – Operations /
Full-Time /
On-site
Who We Are
We go beyond software. Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success. Developed by the brightest minds in the marketplace ecosystem, our suite of software tools and resources help entrepreneurs succeed at every stage of their journey. We are a global company across North America, Europe and Asia, made up of passionate entrepreneurs, expert sellers, and innovative thought leaders.
Founded in 2021, we have raised close to $100 million and quickly grown into a market leader. We work with the largest and most successful sellers, brands, agencies, and aggregators around the world to drive growth, maximize profitability and manage with intelligence to scale their businesses. In addition to collaborating with global giants such as Amazon, Walmart, Alibaba, and others, we foster partnerships with key industry players like BigCommerce, Teikametrics, Jungle Scout, and more. Through our innovative solutions and strategic alliances, we empower businesses of all sizes to excel in today's competitive landscape, driving success and fostering long-term growth for both our clients and partners.
The Opportunity (Onsite - Shenzhen, Guangdong, China)
As the Director of Operations, China, you will spearhead the launch and development of our operations function in one of the most dynamic markets. You’ll be the driving force behind ensuring that our internal processes are efficient, compliant, and aligned with our global standards, all while adapting to local requirements. You will have the opportunity to build a team from the ground up, working closely with global teams to shape strategies and processes that support business growth and operational excellence. If you thrive in a fast-paced environment and have a passion for problem-solving, this role is a unique opportunity to make a significant impact.
Your Impact
- Lead Your Team to Success: Build, lead, and develop your team, fostering a productive and collaborative environment while driving accountability to deadlines and outcomes. Establish a culture of trust, respect, and growth, ensuring team performance aligns with business objectives.
- Set the Pace for Operational Excellence: Develop, standardize, and continuously refine processes for efficiency and scalability. Foster innovation and drive a culture of continuous improvement using the build → measure → learn loop to effectively enhance operations over time.
- Process Development: Establish and refine core processes from scratch, focusing on streamlining operations to support scalable growth and efficiency as the business expands.
- Compliance Management: Ensure full compliance with local Chinese regulations, adjusting processes to align with legal requirements and safeguard business continuity.
- Cross-functional Alignment: Collaborate with global and local teams to align strategies and processes, ensuring effective integration and communication across all functions.
- Design and Execute Strategic Projects: Lead the vision and execution for strategic projects, developing comprehensive project plans, defining scope, setting timelines, and driving successful execution.
- Manage Our Tech Stack: Oversee relationships with local software and service vendors, ensuring services meet standards and support operational needs. Lead software selection, contract negotiation, implementation, and rollout in partnership with global operations.
- Manage Key Risks: Identify potential operational risks and develop robust mitigation strategies and early warning systems. Proactively safeguard operations, navigating challenges effectively.
- KPI Monitoring: Track and analyze key performance indicators to assess operational efficiency, driving actionable insights and improvements.
- Revenue Operations: Oversee revenue processes, ensuring alignment with global strategies and local optimization. Manage the lead flow process, CRM, and ensure data integrity through effective collaboration with sales leadership.
Your Qualifications
- Proven Experience: High level of comfort and experience in operations, including discovery, process design, continuous improvement, and building systems for scale. Proven track record of setting and achieving ambitious, measurable goals.
- Adaptability: Thrive in unstructured environments and adapt swiftly to changes. Introduce structure where needed and navigate the complexities of a startup environment with ease.
- Problem-Solving: Approach every challenge as an opportunity to make an impact. You dig deep to understand problems and develop creative solutions beyond the obvious or traditional approaches.
- Communication: Effectively convey complex concepts across teams and stakeholders, ensuring understanding and alignment throughout the organization.
- Compliance Knowledge: Strong understanding of local Chinese regulations, with the ability to navigate and integrate compliance requirements effectively within operations.
- Masterful Operator: Expert at designing efficient and scalable processes. Use KPIs and process standardization as strategic tools for building effective systems.
- Cross-Cultural Understanding: Skilled at navigating cultural differences and bridging gaps, fostering collaboration and unity in a diverse, multinational environment.
- People Leadership: Proven ability to build, manage, and mentor teams, helping them reach their full potential. Confidently advocate for your area of responsibility, influencing stakeholders at all levels.
- Decision-Making: Demonstrated ability to make informed, timely decisions, even with limited information, and to lead projects to completion. Hands-on, with a track record of good judgment in ambiguous circumstances.
