What We Do 

Care Access is delivering the future of medicine today! Care Access has a revolutionary model that breaks down traditional barriers to clinical trials that limit participation among physicians and patients to 3%. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies. 

  

Who We Are 

We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.  

  

Position Overview 

This role requires an active RN license. Central Clinical Services enables decentralized and hybrid clinical trials by providing staff who virtually support patients and sites. The Central Study Coordinator (CSC) position combines clinical research and project management skills into a singular role that delivers a strong customer experience for both patients and sites. The CSC acts as a virtual extension of the research site and supports one to four sites concurrently across one or more studies. The CSC is accountable for study delivery at the patient level, including screening, consenting, and conducting protocol mandated study visits, and is expected to coordinate daily work using patient centric practices and a quality-first approach. The CSC also serves as a project manager for their assigned studies with their assigned PIs, helping their sites to stay on top of study deliverables in line with sponsor and CRO expectations. As such, this role will also manage monitoring visits, data management, and query resolution for their assigned sites, and ensure ongoing inspection readiness. This is a mid-to-senior level individual contributor role with the expectation that the CSC has strong working knowledge of and experience in the clinical research industry.  

    

What You'll Be Working On 

Duties include but are not limited to: 

 

CSC I: 

 

Licensed RN in the state of Pennsylvania

Manage study work for each assigned site as delegated by the PI, collaborating with multiple sites and site teams concurrently to deliver the highest quality work with each participant for each site 

Build strong rapport with sites, participants, CRAs, and sponsor contacts 

Host regular calls with each assigned PI and present on key elements of the study within CSC scope, which may include a review of new referrals, participants in screening, participants in treatment, data and query progress and issues, upcoming monitoring visits, etc.  

Prepare meeting agendas and circulate meeting minutes, follow-up on action items for self and teammates 

Make decisions that optimize the experience within the study for the participant, PI, and other site staff 

Facilitate communication between study site, CRA, and sponsor 

Pre-screen and educate potential study participants on the study. Manage participant referral portals and study specific applications in real time in accordance with GCP  

Perform the Informed Consent process with study participants virtually using e-consent technology. Review all elements of the ICF with the participant and assess their understanding to ensure the protection of human participants in clinical research. Complete signatures using the e-consent platform and register participants in IWRS 

Schedule, prepare for, and facilitate participant visits in accordance with the study protocol. This may include overseeing the required scheduling, logistics, technology requirements, and communication applications for participants, central raters, investigators, and other study-related entities such as MRI centers and infusion centers 

Maintain all study documentation in accordance with ALCOA-C  

Enter data and resolve queries in EDC and other portals within appropriate time window defined by the study 

Perform quality checks for self and others to ensure overall data integrity 

Complete ongoing trainings and adhere to system access guidelines 

Correctly identify, document, and report AEs and SAEs 

Analyze and understand study protocols  

Support site compliance with subject safety reporting 

Ensure all study trackers and systems are up to date daily 

Additional duties and responsibilities may be assigned as needed 

  

CSC II includes all the above plus the following: 

 

Manage and deliver special projects for the team 

Support and guide others on understanding of the protocol and GCP 

Train, mentor, and coach other CSCs on study conduct and CSC processes 

Identify solutions to issues with study processes, proactively identify and implement process improvements 

Autonomously evaluate competing activities and decide on priorities based on guidance provided by manager and study team 

 

Physical and Travel Requirements 

This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role. 

  

What You Bring 

Knowledge, Skills, and Abilities: 

 

CSC I: 

Able to navigate and troubleshoot a wide variety of technologies used for clinical research including recruitment platforms, IWRS, EDC, and other clinical trial software, and able to work across multiple platforms at the same time 

Proficient with Microsoft Office applications (Word, Outlook, Teams, and Excel) 

Demonstrate professionalism in all situations and work effectively with a diverse group of individuals  

Understand when issues require escalation 

Strong communication customer service abilities 

Proficient in research terminology and basic medical terminology 

Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-C 

Strong organization and time management skills 

High attention to detail 

Ability to work in a fast-paced environment 

Critical thinker and problem solver 

Ability to work effectively in a remote environment 

Proper home office set-up including a private space for participant communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router) 

   

CSC II includes all the above plus the following: 

Advanced communication skills both verbally and in writing 

Able to speak to all levels of an organization  

People mentoring abilities 

 

Certifications/Licenses, Education, and Experience: 

 

CSC I: 

At least 3 years of relevant clinical research experience 

CCRC preferred 

Fluency in Spanish is a bonus 

Active Pennsylvania RN licensure

  

CSC II: 

At least 4 years of relevant clinical research experience, and at least 1 year as a high performing CSC I 

CCRC preferred 

Fluency in Spanish is a bonus 

Active Pennsylvania RN licensure

Benefits (US Full-Time Employees Only) 

PTO/vacation days, sick days, holidays.  

100% paid medical, dental, and vision Insurance. 75% for dependents 

HSA plan 

Short-term disability, long-term disability, and life Insurance  

Culture of growth and equality 

401k retirement plan 

 

Diversity & Inclusion 

 

We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.  

At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the best physicians and caring for patients. 

 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Care Access is unable to sponsor work visas at this time.