Community Engagement Operations Analyst
Remote, US
Global Expansion and Study Operations – Community Partnerships /
Full Time - Regular /
Remote
What We Do:
Care Access is a unique, multi-specialty network of research sites which operates as one connected team of physician investigators, nurse coordinators, and operations managers.
Who We Are:
We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.
Position Overview:
The Operations Analyst is an entry-level role designed for someone eager to launch their career in operations, logistics, and/or project coordination as well as get broad exposure to clinical research and community engagement. Additionally, this role orchestrates day-to-day executive support for Community Engagement leadership (scheduling, briefing materials, logistics, and information flow) to keep priorities moving with minimal friction, helping to manage team projects, track progress against key milestones, and maintain internal systems.
This is a great opportunity for someone who is organized, proactive, and ready to grow. You’ll work closely with team leadership and cross-functional operations managers who will mentor and guide you as you contribute to meaningful work that supports health screenings and clinical research education delivery across communities nationwide.
What You'll Be Working On (Duties include but not limited to):
- Project and Priority Tracking – Own the leadership priority tracker; translate team leadership priorities into tasks, owners, and dates; capture decisions and follow-ups from leadership cadences; publish weekly status notes
- Leadership Cadence, Notes, and Communication – Run end-to-end meeting operations for leadership: build and sequence agendas, pre-read packets, and briefing one-pagers; drive calendar orchestration across time zones; capture decisions and risks; send crisp action summaries within 24 hours; draft internal announcements and updates for team leadership
- Knowledge & Document Management – Maintain leadership folders, templates, and SOPs; version decks; keep a current “leadership briefing kit” (bios, org charts, current KPIs, talking points)
- Issue Triage & Stakeholder Routing – Triage inbound in Slack and email support channels; act as gatekeeper for leadership by routing requests, clarifying asks, and booking only what aligns to top priorities; log and track to closure.
- Build source-of-truth slides and data for Monthly and Quarterly Business & Operational Reviews; coordinate inputs and chase owners; run version control and final QA
- Help organize logistics and track details for community events, staffing plans, and team capacity
- Assist with onboarding tasks for new full-time and temporary staff
- Vendor/partner coordination: schedule, capture next steps, and route to the right internal owner
- Facilitate organization of team-building activities, including virtual events, milestone celebrations, or wellness check-ins
- Assist with collecting feedback from the team via survey or interviews to improve operations
What You Bring (Knowledge, Skills, and Abilities):
- Strong organizational and time management skills
- Clear written and verbal communication abilities
- Attention to detail and high level of follow through
- Ability to manage multiple tasks at once and prioritize effectively
- Proficiency in Microsoft Office Suite
- Comfort using remote collaboration tools such as Slack, Teams and Monday.com
- Experience with AI tools and technologies is highly desirable
- A positive and adaptable attitude
- Professionalism, responsiveness and ability to maintain confidentiality
Certifications, Education, and Experience:
- Bachelor’s degree required
- Internship, academic, or volunteer experience in operations, administration, event coordination or logistics is preferred
Physical & Travel Requirements:
- This role requires 100% of work to be performed in a remote office environment and requires the ability to use keyboards and other computer equipment
- This role requires up to 20% travel. Length of travel will depend upon team requirementsand company initiatives.
- Type of travel required: National
Diversity & Inclusion:
We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.
At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the physicians and caring for patients.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
Employment Statement:
Care Access complies with all employment laws and regulations with respect to its employment practices, terms and conditions of employment, and pay equity and wages. Care Access does not engage in any unfair or forced labor practice and does not tolerate, under any circumstances, the use of any form of forced or involuntary labor, child labor, or human trafficking. This extends to suppliers, partners, or other third parties with whom Care Access does business. Care Access values and promotes the protection of human rights everywhere.
