Regional Manager
New York, New York
Store – New York, NY /
Full Time /
On-site
Catbird is looking for an experienced retail Regional Manager to join the team. The Regional Manager is responsible for overseeing multiple Catbird stores (7-10 stores), to ensure that they are operating efficiently, meeting sales objectives and delivering the best customer experience possible. Reports to the Director of Customer Experience/Retail.
About Catbird
In our 20 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry. Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict-free stones. Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing – what our neighborhood was famous for. Catbird is a proud member of the CFDA, certified Made in New York, and No Dirty Gold.
The key to our success is remaining true to our values:
-We believe in being an anti-racist organization and actively championing diversity, inclusion, and equity
-We believe in making and selling things people will want to keep forever and will bring continuous joy.
-We believe in doing everything we can ourselves.
-We believe in always thinking of the long game and not focusing on a quick profit.
-We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow.
-We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.
Key Responsibilities
- Work closely with the Director of Customer Experience/Retail to ensure stores deliver an amazing customer experience and enhance store profitability.
- Develop store policies and procedures to ensure a positive, inclusive and safe customer and staff experience
- Facilitate ongoing training and development that is focused on building Store Manager capabilities
- Actively manage the store leadership pipeline to ensure succession plans are in place for each role
- Ensure each location is fully staffed and meeting target payroll goals
- Approve and sign off on stores scheduling and staff performance
- Set hiring and training focuses for stores
- Resolve all customer problems and complaints quickly and effectively, ensuring customer satisfaction
- Ensure that stores meet Catbird’s visual merchandising standards.
- Visuals, inventory, store cleanliness and operations so customers experience a beautiful, smooth operating and fully stocked store
- Report on customer buying trends, requests and sales to the merchandising team
- Work with other customer-facing department managers to ensure our customers have a consistently wonderful experience, including but not limited to, Customer Service, Marketing and Merchandising teams
- Ensure stores meet monthly/quarterly sales goals and ensure store teams meet monthly expense budgets
- Work cross-departmentally to achieve Catbird’s collective goals
Our Ideal Candidate
- Has minimum 2 years experience managing multiple stores, ideally experience in store openings
- Has a passion for helping and bringing joy to peopleIs extremely organized and can handle complex scheduling, inventory and product knowledge Is able to multi-task and balance competing priorities
- Thrives on creating new operations and is consistently looking for opportunities to improve our store experience
- Has a strong sense of business acumen with past experience managing to sales goals
- Is dedicated to creating a diverse, inclusive and equitable store and employee experience
- Has strong experience in people development and motivating teams to achieve goals
- Experience in recruiting, hiring and performance management of their store teams
- Has experience in setting quarterly strategies for a business and has positive results
- Willing to travel for work (25% of the time)
- This role is based at our Brooklyn Navy Yard offices and NYC stores
- You must be able to work weekends when needed and be reliable to the business needs
Perks & Benefits
- Healthcare eligibility following 30 days of hire with 75% of the medical premium covered by Catbird. And 25% of the premium covered for children. We also offer dental and vision.
- 401(k) with profit sharing and safe harbor contribution eligibility after one year of employment. We invest through a portfolio focused on socially responsible funds.
- Professional Development Stipend
- Generous paid time off
- Parental Leave: we offer 20 weeks of parental leave. 12 weeks are 100% paid.
- The Catbird Giving Fund: We vote as a company on what organizations to support. At least 1% of all sales, year round, are donated to nonprofits aligned with our core beliefs of equality and helping others.
- A generous employee discount
- Pre-taxed MetroCards to save money on getting to work!
- Discounted Citi Bike Annual Membership
- Regular company-wide parties, brunches & happy hours
- A warm, casual work environment where people can really be themselves
$110,000 - $125,000 a year
Plus bonus
