Applications Engineer

San Francisco
Deployments and Customer Operations – Applications Engineering /
Full Time /
Chef Robotics is on a mission to accelerate the advent of intelligent machines in the physical world. As the rise of LLMs like ChatGPT has shown, AI has the potential to drive immense change. However, we believe AI’s biggest impact will be in the physical world, given industries like manufacturing, food, and transportation represent 90% of global GDP. We're starting with food, with a goal to put an intelligent robot in every commercial kitchen in the world. We have signed multiple multi-year contracts with various large food companies and we are growing fast. We're backed by investors like Kleiner Perkins, Construct, Bloomberg BETA and Promus Ventures. We have a great team, where you will be surrounded by talented engineers and tech leaders from companies like Cruise, Zoox, Google, Verb Surgical, Tesla, Nuro, Vicarious, Amazon Robotics, Strateos, Built Robotics, Facebook, Plenty, Yelp, and Microsoft.

The Job
The next decade of technology growth will be driven by AI and robotics. Do you want to join in the excitement, opportunities and rewards that will come? Do you want to be part of a young company at the forefront? If you do, know that it will be hard work, if you are up for it, then this might be the job for you. 

The role starts early in our process with prospective customers to understand their current manufacturing processes, their challenges and goals; to understand their manufacturing operations as well as they do. Based on this knowledge the Application Engineer’s role is to find ways to solve and improve their operations. This requires a deep technical and operational of both the Chef Robotics Systems and the customers operations.

The role includes
• engagement with the customers engineers and manufacturing leaders to create a models of how the Chef Robotics’ System would be built into the customer manufacturing line, 
• using these models to build an ROI case by quantifying the manufacturing process improvements that the robots can achieve 
• creating the documents and sales presentations that shows the customer the benefits 

Essential duties and responsibilities include:
• Lead the in-field deployment of Chef Systems at customer sites through Site Acceptance Test.
• Collaborate with Engineering and Project Management to prioritize and collect customer feature requests and requirements
• Work with Sales and Business Development to help close a customer addressing customer feature requests, questions, technical risks, and overall get buy-in from a technology perspective.
• Once the system is deployed- help lead customer success for that stakeholder so that they have a wonderful experience and buy more robots. 
• Preparing and developing technical presentations to explain our company's products or services to customers.
• Discussing equipment needs and system requirements with customers and engineers.
• Collaborating with sales teams to understand customer requirements and provide sales support.
• Researching, developing and modifying products to meet customers' technical requirements and needs.
• Identifying areas for improvement and communicating these issues as well as possible solutions to upper management.
• Training other members of the sales team on the technical aspects of the company's products and services.

You are passionate about robotics, manufacturing automation, and working with customers. You have a strong track record of successful engagements with customers from pre-sales engineering through deployment. You know how to manage your time, are self-driven, capable of figuring out what needs to be done, scheduling, and executing to customer needs. You know how to deal with difficult situations when customers are not satisfied, when your company or product is challenged, you know how to manage the customer expectations and drive your company's organization to drive product or operational improvements.

Experience in a manufacturing environment is preferred or you should have the passion to learn the customers business, build domain knowledge to understand our customers' goals and operations.

Since we have customers across the US and Canada this job requires up to 50% travel. And since you would be the face of the company dealing directly with customers this position requires excellent communication necessary for developing and maintaining good internal and external relations. You should have excellent interpersonal communications skills with the ability to handle high stakes, high pressure customer interactions in a professional and engaging manner. You have these skills and characteristics:  

• BS, MS, in Computer Science, Robotics, Electrical Engineering, Mechanical Engineering, or a related field.
• 3+ years' experience in a customer facing role.
• Prior experience in two or more of the following areas: machine learning, motion planning, robotics, computer vision, or control. 
• Prior experience with at least one of the following areas: product engineering, applications engineering, solutions engineering, sales engineering, forward deployed engineering.
• Able to work independently and with minimal supervision.
• Familiar with Linux/Unix and or Robot Operating System (ROS).
• Recognize, communicate, and properly document product issues, complaints and improvements.
• Coordinate onsite schedule (yourself, vendor, other technicians, etc.) in alignment with customer expectations.
$75,000 - $175,000 a year
Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, sex, gender identity and expression, sexual orientation, national origin, ancestry, citizen status, uniform service member and veteran status, marital status, age, pregnancy status, protected medical condition, genetic information, disability, or any other protected status.

Multiple studies have found that a higher percentage of women and BIPOC candidates won't apply if they don't meet every listed qualification. Chef values candidates of all backgrounds. If you find yourself excited by our mission but you don't check every box in the description, we encourage you to apply anyway!