Responsible for providing paratransit relief dispatcher and customer services representative duties in the absence of the dispatchers or customer service representatives. Primary dispatcher duties include dispatching vehicles and operators ensuring all passenger pickups and returns are made in a timely, safe, and efficient manner. Primary customer service representative duties include evaluating service requests via telephone, scheduling requests, and coordinating service delivery. This is a DOT safety-sensitive position and will require compliance with federal and Clallam Transit System (CTS) drug and alcohol testing requirements.

The candidate will be paid their current hourly base wage during the training period. Upon successful completion of the training, the compensation for all hours worked as a relief paratransit dispatcher shall be paid at 115% of the paratransit operator position at the employee’s current step. The compensation for hours worked as a customer service representative shall be paid at the employee’s current rate of pay or at 115% of the customer service representatives pay scale, whichever is higher. 

Current CTS employee who:

-Successfully completed probationary period

OR

-One year transit/transportation experience or two years of experience in a related field involving vehicle coordination, reception, and customer service experience

OR

-Equivalent combination of related experience and training providing required knowledge, abilities, and skills. 

Work hours will be assigned as needed and may include evenings and weekends.

Open: December 5, 2023

Close: Open until filled

If you have questions or need assistance with the application, come and see us in administrative services and we will happily assist you!

CTS is an equal employment opportunity (EEO) employer.