Sr. Email Strategy & Deliverability Manager
Lehi, UT / Remote
Operations /
Full-time /
On-site
Clozd is a leading provider of technology and services for win-loss analysis. We help our clients uncover the truth about why they win and lose - so they can hone product strategy, refine messaging, enable sales, foster strategic alignment, and win more.
We need team members who can tackle ambiguity, solve complex problems, and delight customers. We hire dynamic employees who take initiative, find ways to simplify and scale, possess strong interpersonal and communication skills, value humility and learning, crave a fast-paced startup environment and never compromise their integrity.
One critical aspect of our business is being able to get in touch with our customer’s clients - the people we interview. As Sr. Email Strategy & Deliverability Manager your main objective is to maximize participation rate for our clients. We are looking for someone with profound knowledge in email strategy & deliverability with an appetite to be responsible for a mission critical topic with high visibility. This role will report to our Head of Client Success & Services. While we prefer someone on-site for this role, we are open to remote for the right candidate who may not be located in Utah.
Key Responsibilities:
- Email Strategy: Develop and drive a holistic strategy to improve participation rate - the percentage of conducted interviews per participants emailed
- Optimize Deliverability: Improve our email deliverability and inbox placement, taking into account technical (e.g. IP/domain reputation, DKIM keys, ESP) and content aspects (e.g. email size, copywriting)
- Copywriting & Execution: Own the end-to-end creation and iteration of email sequences and SMS
- Testing & Iteration: Run A/B tests to identify data-driven ways to improve email performance; track performance by customer type, email provider and so forth and continuously optimize
- Product Advocacy: Recommend product features and email infrastructure developments that will aid in email performance
- Lead on Best Practices: Be the subject matter expert on and stay up to date with email strategy and deliverability best practices
Qualifications:
- 5+ years of experience in email-related fields (email marketing, email strategy, email product development, etc.)
- Knowledge of the intricacies of B2B email outreach (e.g. testing with limited sample size)
- Proven track record of communicating with engineers on technical aspects of email like deliverability
- Ability to communicate with internal stakeholders and articulate your needs effectively
- Strong attention to detail
- Comfortable driving a mission critical aspect of the business
- Bonus: Up to date knowledge in recent developments in email-related AI tools
Clozd is an Equal Opportunity Employer. Clozd does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Clozd participates in E-Verify.
All Clozd employees are required to successfully pass a background check upon being hired.
