Technical Solutions Specialist
Lehi, UT
Operations /
Full-time /
On-site
Clozd is a leading provider of technology and services for win-loss analysis. We help our clients uncover the truth about why they win and lose - so they can hone product strategy, refine messaging, enable sales, foster strategic alignment, and win more.
We need team members who can tackle ambiguity, solve complex problems, and delight customers. We hire dynamic employees who take initiative, find ways to simplify and scale, possess strong interpersonal and communication skills, value humility and learning, crave a fast-paced startup environment and never compromise their integrity.
The Technical Solutions Specialist at Clozd is a key role combining technical implementations, strategic client engagement, and focused support to ensure successful client experiences and contribute significantly to product development and adoption.
What you will be doing:
- Technical Implementations & Integrations -
- Guide clients through technical onboarding, setting up and managing integrations such as Salesforce, HubSpot, Dynamics, Teams, Slack, Gong, DKIM, SSO, Crayon, and API connections.
- Client Engagement & Feature Adoption -
- Engage regularly with clients to drive successful adoption of new features, offering training and support resources.
- Monitor feature usage and proactively offer assistance to enhance client success and product utilization.
- Support Responsibilities -
- Efficiently handle client and internal support tickets, ensuring timely and accurate resolutions aligned with SLAs.
- Diagnose, document, and escalate technical issues or bugs, maintaining clear communication with both clients and internal Program Managers throughout the resolution process.
- Act as the primary technical support contact for clients, maintaining strong relationships and proactive communication to ensure client satisfaction.
- Utilize and manage a variety of support and reporting tools, including Zendesk, Jira, Zapier, Slack, Tableau, Salesforce, Postmark, Notion, and Postico.
- Proactively identify ways to improve support processes and reduce response and resolution times.
- Product Strategy & Client Feedback -
- Collaborate closely with Product Managers, influencing the product roadmap based on client input and feedback.
- Document and prioritize client feature requests, translating these into actionable Jira tickets for development.
- Training & Documentation -
- Deliver training sessions to clients, clearly explaining platform features, integrations, and functionalities.
- Develop and maintain both client-facing and internal documentation, ensuring resources are current and accessible.
Qualifications:
- 1+ year(s) of experience in technical solutions, implementations, support, or related roles within a B2B SaaS environment.
- Strong communication skills, with the ability to clearly explain complex technical topics.
- Ability or eagerness to quickly master new technical tools and concepts.
- Practical experience with CRM platforms (Salesforce preferred) and integrations.
- Familiarity with Zendesk, Jira, or similar issue-tracking platforms.
- Strategic and proactive mindset for improving processes and enhancing client satisfaction.
- Location: Lehi, UT (we are currently not hiring remote employees)
- Expected start date: Summer 2025 (flexible, but ideally ~June timeframe)
- Compensation: Negotiable depending on experience
Benefits:
- Competitive compensation (i.e. salary, bonus, 401k, and equity)
- Majority of medical, dental, disability, life, and other insurance paid
- Unlimited PTO with a boss that encourages taking time off and using PTO to recharge
- 10 paid holidays and company shutdown between Christmas and New Years
- Weekly catered lunches, stocked kitchens, quarterly company/department activities, maternity/paternity leave, EAP program, etc.
Clozd is an Equal Opportunity Employer. Clozd does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Clozd participates in E-Verify.
All Clozd employees are required to successfully pass a background check upon being hired.
