Administration Officer

Australia & New Zealand /
Ackama Group (AU & NZ) /
/ Remote
Key Points

Region: Open to candidates anywhere in New Zealand or Australia
Reporting to: Head of Corporate Services - Ackama Group NZ AU (Gabe Brady)
Job type: Full-time (37.5 hours per week), remote
Experience level: Graduate/entry level/career change
Salary: Up to NZD/AUD $80k excluding Kiwi Saver/Superannuation for the right candidate
Flexible working hours: Maximum 3 hours +/- 0900 to 1700 AEST/AEDT Monday to Friday
Visa sponsorship: Unfortunately, we are unable to offer visa sponsorship at this stage

About the Role

We’re on the hunt for an Administration Officer to assist the newly created Ackama Group Corporate Services Team with the day-to-day administration of projects and programmes across:
# Knowledge Management
# Finance and accounting
# IT Infrastructure
# Legal & Compliance
# Facilities Management
# Procurement

With complete on-the-job training, this is an ideal position for a recent graduate with a business, professional writing or knowledge management focused degree. The role is an excellent opportunity to gain exposure to all aspects of Group Operations, both at the Holding Company Level and across the Group Portfolio Companies including Ackama NZ, Ackama AU and Common Code.

You’ll be the second hire (after the Head of Corporate Services - Ackama Group NZ AU) in a rapidly growing team possibly expanding to 3-4 people within 12 months.

About Us

The Ackama Group is a collection of progressive software development agencies totalling ~75 employees working across start-up, scale-up and corporate customers. We help our clients realise their technology visions.

We have done work for Yarra Valley Water, Headspace - National Youth Mental Health Foundation, the Australian Football League,, NZ Emissions Trading Scheme, Octopus Energy, Aesop, Cotton On, LaunchVic among many more.

About You

# You are intrinsically motivated to think in terms of systems and processes and enjoy organising and optimising
# You find helping people rewarding
# You enjoy problem solving and using your analytical skills to find a solution when others may have given up
# You value learning and take opportunities to learn whenever they present themselves
# You like dot point lists

Key Outcomes/Purpose of the Position

To assist the Corporate Services Team with:
# The implementation of the Shared Services Strategy across the Group
# Optimising Business Operations via automation, consolidation of processes, and cost savings
# Administration of Projects and Programmes delivered by the Corporate Services Team

Key Responsibilities

To assist the Corporate Services Team with the following as required:

# Knowledge Management
- Creating and maintaining documentation of key processes
# Finance and Accounting
- Preparation of financial reports and budgets
- Financial planning
- Accounts payable and receivable
- Payroll
- Cross-billing and Transfer Pricing
- Board reporting
- Maintaining key spreadsheets and registers (assets, risks, etc)
# IT Infrastructure
- Hardware Asset Management
- Identity & Access Management
- Service Desk
# Legal & Compliance
- Record keeping
- Preparing documents for digital signing
- Health and Safety compliance reporting
# Facilities Management
- Hybrid Work Programme
- Asset management
# Procurement
- Travel and Accommodation

Skills, Experience & Qualifications

# Critical Skills:
- Medium to advanced written English (if you have an opinion on the Oxford comma this is you)
- Medium to advanced general tech/IT literacy (if you’ve ever installed your own operating system or even had a crack at it this is you)

# Desirable Skills:
- Ability to learn quickly
- Strong analytical skills
- Ability to think in terms of systems
- Intrinsically motivated to organise things
- Ability to build trust with most people, and motivate people regardless of their job title & hierarchy
- Ability to give credit where credit is due
- Ability to not shy away from hard conversations and be willing to be held accountable when things go wrong 
- Comfortable in being uncomfortable and receiving both positive and critical feedback to continue to grow and evolve in the role

# Critical Experience & Qualifications:
- None. This is a graduate/entry/career change level position.

# Desirable Experience:
- Customer service experience in a call-centre or service desk environment
- Basic IT administration experience
- Experience with Slack and Google Workspace is a bonus

# Desirable Qualifications:
- Bachelor’s degree or equivalent is preferred but not required for the right candidate
# Key Performance Metrics:
- Business satisfaction with service desk responses
- Accuracy of record keeping
- Attention to detail and process compliance
- Timely maintenance of documentation
Our Hiring Process

1. You submit your resume and written example (maximum of 300 words) documenting the process of logging in to an email or social media service (this could be any service you're familiar with such as Gmail or Instagram). This example of your writing will help us understand how you document processes.
2. A screening interview with our talent team
3. A follow up interview with our Head of Corporate Services - Ackama Group NZ AU (Gabe Brady)
4. A final interview with our CEO - Ackama Group NZ AU (Breccan McLeod-Lundy)

NB: We will not be able to progress with applications which do not provide an example of your writing as outlined in step 1 above.

We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team.

Applications only from candidates already based in New Zealand/Australia please. No recruitment firms.

Whilst not required, the submission of a sample of your writing with your resume would be looked upon favourably.

🌈 If this kind of work gets you excited, we'd love to hear from you! Even if you don’t meet 100% of the requirements listed above, we still encourage you to apply. We're open to all backgrounds and encourage people from underrepresented groups to apply. We never discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.