Senior Product Manager - Ecommerce Marketplace

Los Angeles
Product /
Full-time /
Company And Culture

Created in 2002 by Marc Eckō, Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories, including streetwear and style, music, sneakers, and sports. Complex is a juggernaut in the content and culture space, delivering unprecedented global reach.

Complex is the world’s definitive cultural commerce, content, and experiential platform. We have created an all-new operating system built for the next generation, seamlessly integrating discovery, inspiration, community, and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society.

Whether video, long-form editorial, or social content, Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration and shoppability.

Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the world’s most influential brands and artists for an unforgettable weekend of style, sneakers, art, design, food, music, inspiration and more.

We Are Hiring!

Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve.

Everyone at Complex truly believes in the company and its mission; it’s a requirement for working here. There is synergy within the teams that make Complex what it is, a well-oiled machine. Employees are at the forefront of the company's success because every one of us is given the opportunity to provide suggestions, feedback, and direction.

What We’re Building

    • A unique destination for superfan culture that leverages access to pop culture’s latest news, celebrities and brands, by offering first-to-market drops and products.
    • An elevated and aspirational eCommerce Marketplace experience, that drives quality top of funnel discovery, strong user engagement and topline conversion. 
    • Experience is web and mobile app, with a laser focus on mobile-first functionality.

What You'll Do

    • Senior Product Manager will be an experience-minded, collaborative, forward-thinking problem solver to lead our eCommerce Marketplace team in order to deliver experiences that positively impact the business and delight our customers.
    • You will collaborate cross-functionally with internal business partners to execute on eCommerce Marketplace roadmap initiatives, and will manage all aspects of product development from concept and discovery to launch for web/ app properties.
    • Has a strong data-driven mindset that drives for optimization of the ecommerce funnel.
    • Consistent focus on addressing friction points for users and developing best-in class eCommerce tools while partnering with our developers, designers and business stakeholders to support our Marketplace business.
    • Create, manage, and execute on our ecommerce roadmap, consistently evaluating opportunities for improvement and growth.
    • Drive market research and obtain consumer feedback on the ecommerce experience to derive solutions and improvements.
    • Analyze and incorporate feedback from customers and the business to design requirements, features and products.
    • Prioritize problems, raise hypotheses, and choose scalable solutions to address business opportunities against the company’s vision and strategy.
    • Move fast and shift constantly; measure results, then iterate based on learnings.
    • Lead discussions and guide the business throughout a structured decision-making process.
    • Work with senior management to create product plans and roadmaps.

Who you are

    • 7+ years of experience as a Product Manager.
    • Previous experience working on an ecommerce product, with Shopify experience as a big plus.
    • Previous experience working on a Marketplace.
    • Must have strong experience leading the delivery of new product features through all key phases, including: discovery, prototypes, iterating, launching and measurement with clear business impact. 
    • Experience with agile development and tools, including JIRA and Confluence. 
    • A track record of evaluating product initiatives via both qualitative logic and quantitative assessment, specifically in the ecommerce space.
    • Strong interpersonal skills - An ability to build rapport, good relationships and trust with stakeholders. 
    • An entrepreneurial spirit based in a passion for learning.
    • Strong communication skills - An ability to communicate clearly with engineering, design and other non-technical business stakeholders.
    • Highly proficient analytical abilities to draw accurate conclusions from data and adjust strategy accordingly.
    • Technical competence – An ability to discuss API’s and services with the engineering team.
    • A strong sense of ownership – An ability to work independently and collaborate with other product managers dependencies and impacts.

What We Offer

    • Best in class health, dental, and vision insurance
    • Healthcare FSA 
    • Dependent Care FSA 
    • Commuter Benefits FSA 
    • Short-term/long-term disability and life insurance
    • Paid Parental leave
    • 401k with 4% match
    • Pet Insurance
    • Legal and Identity Theft Plans
    • Vacation time and sick days
$150,000 - $175,000 a year

The Pay Range for this position is listed. Actual pay is negotiable and will vary based on factors including, but not limited to experience and performance. The range listed is just one component of Complex's Total Rewards offerings for employees.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.