Service Desk Technician

New York
Operations /
Full-time /
On-site
Company And Culture

Created in 2002 by Marc Eckō, Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories, including streetwear and style, music, sneakers, and sports. Complex is a juggernaut in the content and culture space, delivering unprecedented global reach.

Complex is the world’s definitive cultural commerce, content, and experiential platform. We have created an all-new operating system built for the next generation, seamlessly integrating discovery, inspiration, community, and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society.

Whether video, long-form editorial, or social content, Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration nd shoppability.

Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the world’s most influential brands and artists for an unforgettable weekend of style, sneakers, art, design, food, music, inspiration and more.

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Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve.

Everyone at Complex truly believes in the company and its mission; it’s a requirement for working here. There is synergy within the teams that make Complex what it is, a well-oiled machine. Employees are at the forefront of the company's success because every one of us is given the opportunity to provide suggestions, feedback, and direction.
 

The Role
 
Data analysis forms the foundation of any successful business. Our Data team owns the pipelines through which our data runs, the dashboards that surface key metrics, and provides a critical role in helping teams understand how our products and services are performing in the real world.

What You’ll Do

    • Administer Complex Business Applications including Google Workspace, Slack, Dropbox, OneLogin, Adobe Creative Cloud, Office 365, Airtable, Malwarebytes, etc. 
    • Provision and de-provision user’s access to core IT systems and services
    • Set up computers for new employees (account creation, software installation, etc.)
    • Manage users inside IAM Directory Services
    • Configure, install, troubleshoot, repair, update and maintain all desktops, laptops, mobile devices and all other firm approved technology peripherals
    • Answer telephone, Slack, and e-mail inquiries promptly, and troubleshoot and manage all hardware, software, and/or network related issues that arise
    • Log all computer serial numbers into NTWRK’s Asset Inventory System
    • Configure endpoints with Meraki Systems Manager Mobile Device Management
    • Diagnose, support, maintain, and troubleshoot all Mac/PC hardware issues
    • Configure other office required equipment such as Google Meet conference systems and Nest security cameras. 
    • Other related duties per need and management direction

Who You Are

    • Experience working with Google Workspace, Dropbox, OneLogin, Adobe CC, Slack, Office 365, Airtable, Antivirus, etc. 
    • Solid understanding of IAM Directory Services such as Active Directory or Google Workspace
    • Ability to create and develop Knowledge Base Articles / Support Documentation
    • Experience configuring networking systems (Cisco Meraki or equivalent) and familiarity with VOIP Phone Systems
    • Knowledge of ITIL/ITSM best-practices
    • Capability to learn new systems and research and troubleshoot issues in computer and network systems
    • Solutions-oriented mindset for problem solving and providing technical support value to end users

What We Offer

    • Best in class health, dental, and vision insurance
    • Healthcare FSA 
    • Dependent Care FSA 
    • Commuter Benefits FSA 
    • Short-term/long-term disability and life insurance
    • Paid Parental leave
    • 401k with 4% match
    • Pet Insurance
    • Legal and Identity Theft Plans
    • Vacation time and sick days
$65,000 - $75,000 a year
The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to experience and performance. The range listed is just one component of Complex's Total Rewards offerings for employees.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
 
Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.