Business Client Services Manager (Night shift)
Vilnius
CyberCare – Customer Success /
Full Time /
Hybrid
Hi there! We’re CyberCare, a member of the Tesonet Accelerator. With 400+ professionals on board, we make techworld easy - one customer at a time.
As a Business Client Services Manager, you’ll be on the front lines of creating great customer experiences for top tech brands like NordPass and Nordlayer. Whether it’s solving an issue, answering a question, or just making someone’s day easier, you’ll be doing it with the help of smart tools and an even smarter team.
What Will You Take From Us
- Confident first steps in techworld through onboarding and expert guidance every step of the way;
- Top-notch technologies and tools to work on world-renowned products;
- Possibility to occasionally work from home or anywhere in the world;
- Full guidance and support on your professional growth opportunities inside CyberCare. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it!
- An awesome and diverse team. Seriously - the best! We’re together inside or outside of the office, host regular internal events, knowledge-sharing gatherings & team retreats;
- Gross salary of 1207 EUR/month + night shift rate (with possibility to earn BONUS every month based on your individual and team performance);
- Health insurance and a range of other perks that come with working at CyberCare - take it all, we don’t mind!
What We Expect From You
- Fluency in English;
- Previous experience in a customer-facing role, preferably as a Customer Success Manager/Specialist or in a related customer-centric position within the B2B software industry would be considered an advantage;
- Familiarity with business products and an ability to grasp technical concepts quickly to effectively communicate with customers and provide technical support;
- To be comfortable with providing technical support and handling multiple tasks simultaneously;
- Helpful personality - we want our team to practice what we preach - being there for our clients and each other;
- Driven, proactive, and motivated attitude as well as a willingness to take ownership of tasks;
- Availability to work a rotating shift schedule - 01:00 to 09:00/10:00 (full-time).
- Commitment to attending training for 5-7 days.
- Willingness to work weekend shifts.
- Capability to work on-site in Vilnius or Kaunas.
What Will You Do
- Be the main point of contact between the company and B2B customers – communicate and provide outstanding customer service via live chat and email for various operating systems. No phone calls over here!;
- Ensure excellent customer journey throughout the customer life cycle;
- Respond quickly and professionally to queries, diving deep into all situations and taking all necessary actions to resolve issues;
- Interpret and fine-tune the business customer success process performance;
- Work alongside techies to understand IT business logic;
- Have a real effect on how the products change.
We will only reach out to candidates whose skills and background are a strong match for the Business Client Services Manager position.
