Players/Creators Support Specialist
Worldwide
Decentraland Foundation – Player Support & Moderation /
Remote /
Remote
About Decentraland:
Decentraland is a community-driven virtual world where you can connect, explore, and create.
Built on the Unity engine, Decentraland streams and renders a vast, continuous environment filled with diverse, user-generated content. As an avatar explores this immersive landscape, they encounter new creations daily, from games and puzzles to scenes and artworks, all crafted by Decentraland’s vibrant community of creators.
Decentraland goes beyond traditional gaming experiences. In Decentraland, you can attend live music events, conferences, exhibitions, dance parties, and more. Decentraland started as a proof-of-concept for digital real estate ownership on the blockchain but has evolved into an ever-expanding world where anything is possible.
Join us as we continue to push the boundaries of what a virtual world can be.
Check it out at: https://decentraland.org/
Key Responsibilities
- Respond to questions and issues from the Decentraland's community of Players and Creators across different channels like Chat, Email and Social Media
- Content moderation over the Social Media channels
- Collaborate with Development teams on issue escalation and resolution
- Suggest improvements to the Support's team Knowledge base and processes
- Provide insight to the Support team's management on Players and Creators sentiment and feedback
- Provide excellent service in accordance with the set KPIs and Support processes
- Proactively engage with Players on the platform in an effort to increase Players retention
- Familiarize yourself with Decentraland's platform, tools and documentation
Requirements:
- 2 years of Support experience
- Knowledge of Web 3 / Blockchain space
- Fluent in English, both speaking and writing
- Computer knowledge and troubleshooting skills
- Excellent communicator
- Work on shifts, Monday-Sunday, 24/7
What we offer:
- 25 days PTO
- Internet expense
- Quarterly bonus
- Budget for laptop/pc
About Decentraland Foundation
The Decentraland Foundation is a steward of the Decentraland platform, dedicated to ensuring its long-term growth, security, and sustainability. It contributes to core development, platform infrastructure, and ecosystem health. Its responsibilities include managing Decentraland’s brand and events, safeguarding the community from misinformation and scams, maintaining smart contract security, contributing to the platform's codebase, and proposing critical updates in coordination with the DAO. As a neutral actor in service of the ecosystem, the Foundation works to foster innovation and empower creators, developers, and communities within Decentraland.
