Travel Specialist
Remote
Customer Service Excellence – Travel & Concierge /
Full-time /
Remote
Flex is building a finance super app for business owners — reimagining every single aspect of the financial workflow and financial services for any entrepreneur. The company has grown revenue 25x+ since publicly launching in September 2023 and is on track to achieve profitability by early 2025. Flex is focused on mid-market businesses ($3 - $100M revenue) that are largely overlooked by existing fintech solutions and reliant on slow and outdated regional banks. We are targeting a ~$1T revenue opportunity that is largely up for grabs.
Flex is a fully remote company and this role can be performed from anywhere.
đź•ş About the Role
As a Travel Specialist at Flex, you will collaborate with Flex cardmembers to respond to their requests, design memorable experiences, craft bespoke travel itineraries, and arrange soothing retreats in their ideal home-away-from-home.
Be Creative: Envision and design extraordinary travel adventures for our cardmembers, turning imaginative ideas into extraordinary realities. Be Transparent: Report on key successes, challenges, pipeline details, metrics, and forecasts with the team to foster collaboration and collectively address any obstacles. Responsiveness: As the client facing representative of Flex Travel, you will ensure fast response times, precise communication, and delivering results.
Influence Product: Flex cardmembers are passionate about travel and adventure. As a Travel Specialist, you'll have the opportunity to use your industry expertise to curate unforgettable experiences for our cardmembers.
✅ What You’ll Do
- Speak with clients to determine travel needs, budgets, and preferences.
- Oversee the sale and coordination of transportation, accommodations, insurance, tours, and activities.
- Offer clients insights on destinations, cultural norms, customs, weather, and activities.
- Manage payment collection, arrange travel bookings, and facilitate payments of necessary fees.
- Resolves travel issues, conflicts, complaints, cancellations, and refunds with vendors.
- Cultivate and nurture relationships with travel and tour vendors.
- Stay up to date on the latest in travel trends.
- Maintain records and ensure accurate documentation of bookings, payments, transactions, and client/vendor interactions.
⚡️ What You Bring
- Demonstrated success in sales and white-glove service.
- Exceptional verbal, written, and interpersonal communication skills.
- Skilled in effective negotiation.
- Extensive knowledge of travel reservation/booking platforms.
- Highly effective problem-solving skills.
- Exceptionally precise, accurate, and detail-oriented.
- Outstanding time management skills and ability to prioritize tasks.
- At least 5 years experience booking and coordinating international and domestic luxury group travel.
- Fluent in English; multilingual abilities are a plus.
- Experience coordinating music tours or adhering to business travel policies a plus.
- Though the position is remote, you must be available during US timezone business hours.
Education, Experience, and Licensing Requirements:
- Bachelor’s degree in tourism, travel, hospitality, business, or a related field, or a minimum of five years (5+) of relevant work experience as a travel agent.
- Current with any applicable state licensing, certificates, and registration requirements.
- Experience in a fast-paced startup environment
Interested? We'd love to hear from you
At Flex, we value passion, determination, and honesty. Even if you don't fully match the job specifics, we encourage you to apply. Unusual career paths and unique skills can help you stand out. We believe diversity drives our success. Join us at jobs@flex.one
