Customer Experience Representative
Remote, West Coast
Customer Service Excellence – Customer Support /
Full-time /
Remote
Flex is building a finance super app for premium business owners — reimagining every single aspect of the financial workflow and financial services for any entrepreneur. The company has grown revenue 25x+ since publicly launching in September 2023 and is on track to achieve profitability by late 2025. Flex is focused on mid-market businesses ($3 - $100M revenue) that are largely overlooked by existing fintech solutions and reliant on slow and outdated regional banks. We are targeting a ~$1T revenue opportunity that is largely up for grabs.
Flex is a fully remote company and this role can be performed from anywhere.
đź•şAbout the Role
Join the Flex Customer Experience team as a key contributor. We're not just looking for someone to handle inquiries but to genuinely advocate for our customers, ensuring every interaction is smooth, insightful, and adds value. This role requires a proactive problem-solver who thrives in a fast-paced environment and enjoys collaboration beyond traditional support roles.
✅ What You’ll Do
- Be the face of Flex, delivering empathetic and precise support via email, chat, and phone.
- Quickly identify and resolve complex issues independently, thinking creatively and resourcefully.
- Collaborate with engineering and other teams to diagnose and fix software bugs, ensuring smooth product operation.
- Create and maintain helpful resources like FAQs and guides to empower users.
- Analyze customer interactions to identify trends and areas for improvement in our products and processes.
- Propose improvements to internal tools and workflows, driving efficiency and productivity.
⚡️What Makes You a Great Fit
- You exhibit high emotional intelligence (EQ), maintaining composure and understanding amidst complex interactions.
- You’re naturally curious, someone who enjoys investigating and solving problems.
- You're an organization maven, efficiently structuring multiple priorities to ensure productivity and adherence to internal KPIs.
- You're tech-savvy, unafraid to explore and learn new tools, constantly improving and mastering your technical skillset.
- You're dependable and work independently without needing supervision.
- You thrive in fast-paced environments with dynamic priorities.
👀What We’re Looking For:
- Fluent in English with exceptional communication skills.
- Availability to work nights and weekends. US West Coast hours required.
- 2+ years of experience in fintech or financial customer support.
- Familiarity with tools like Zendesk, Salesforce, and HubSpot.
$60,000 - $80,000 a year
