Operations – Customer Experience /
Fliff reimagines sports betting as a social, and free-to-play game build for all types of sports fans. We've built a social sportsbook experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game.
We are pioneering play-for-fun sports gaming, with a social sportsbook experience that is supplemented with sweepstakes credits and loyalty rewards. We provide sports fans with a most fun, engaging, less costly alternative to real money gaming. With Fliff, making picks is just the start of the fun and winning is about more than just the prize.
We are seeking a talented Community Manager to join our team in the sports gaming industry. The successful candidate will be responsible for building and managing our online community, engaging with customers and fans, and promoting our brand and products through social media and other channels.
- Build and manage our online community, including social media channels, forums, and other online platforms
- Engage with customers and fans, responding to inquiries and feedback, and fostering a positive and engaging community environment
- Develop and implement social media and content strategies to promote our brand and products, and drive engagement and growth
- Collaborate with other departments, such as marketing and product development, to ensure that our community engagement efforts are aligned with business goals and customer needs
- Monitor and analyze social media and community metrics, and provide regular reports to management on community engagement, sentiment, and trends
- Plan and execute community events, promotions, and campaigns to drive engagement and customer loyalty
- Develop and manage relationships with key influencers and ambassadors in the industry, and leverage their networks to promote our brand and products
- Stay up-to-date with industry trends, social media best practices, and emerging platforms and technologies, and make recommendations on new approaches to community engagement
- Bachelor's degree in Marketing, Communications, Business Administration, or a related field
- Experience in community management or social media marketing, preferably in the sports or entertainment industry
- Strong communication and interpersonal skills, with the ability to engage with customers and fans in a positive and engaging manner
- Knowledge of social media and community management tools and best practices, and experience with social media platforms such as Twitter, Facebook, Instagram, Discord and YouTube
- Familiarity with social media and community analytics tools, and the ability to analyze data and derive insights from social media metrics
- Strong writing skills, with the ability to create engaging and effective social media content, and adapt tone and style to suit different platforms and audiences
- Creative and strategic thinker, with the ability to develop and execute effective community engagement strategies that align with business goals and customer needs
- Flexibility to work hours inline with sporting events
- Top tier compensation + benefits package
- Flexibility to work remotely
- Opportunity for professional growth in a dynamic and international environment
- Informal, friendly and knowledge-sharing environment
- An interesting and challenging job that allows you to explore paths to creating successful software solutions
We are an international company with our headquarters based in Austin, Texas, and development offices in Sofia, Bulgaria. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is welcoming and friendly, and the work that we do is always interesting and rewarding. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is:
Welcoming and Friendly
We want to reflect the diversity of the cities we serve. By creating an inclusive culture where everyone can thrive, we’ll make Fliff better for employees and customers alike.
Lively and Creative
We respect and value each other’s ideas, experience and expertise. There is no such thing as a bad idea; only ideas that are executed and ideas that are discarded after consideration.
Stimulating and Rewarding
We know bright minds love a challenge, and we understand your desire to see your hard work pay off. We’ll make sure your daily tasks align with your career ambitions as we grow together.