Region Operations Associate
Jakarta
ODS - Business Development – - /
Permanent /
On-site
About The Role
Region Operations Associate is an in-house consultant within our regional operations team. You will gain wide access to Gojek’s gigantic database in order to generate various types of analysis, proposals and business dashboards. Everyday can be different in this role. This role seeks individuals who are comfortable facing different issues everyday.
In this role you will answer and create data dashboards for various questions such as:
1. “How should we define driver service quality and how to measure it?”
2. “How to detect if there is any anomaly in the dataset?”
3. “Which city has been underperforming, why, and how can we address it?”
What You Will Do:
- Answer consultant-level questions such as “how can we increase adoption rate of a driver apps feature from x% to y% within 3 months?” and “how can we create profiling segments for millions of Gojek accounts”
- Build fairly complex quantitative model to help predict business outcome
- Write fairly complex SQL query on daily basis
- Create user-friendly dashboards with softwares such as Metabase or Tableau
- Assist the Regional Operations Manager to coordinate implementation of initiatives across cities
- Teach and coach the city-level team members on how to do business analytics
What You Will Need:
- At least 2-5 years of relevant analytics role, preferably from consulting firms and technology companies or any institutions with complex and large database
- Quantitative academic degrees e.g. engineering, mathematics, economics with strong academic record (GPA >3.5)
- Strong in SQL query, dashboard creation, and structured problem-solving
- Experience in using data analytic tools like BigQuery, Tableau, Metabase
- Proficient English (you will read a lot of technical documentation written in English)
- Go getter personality (when there is blocker you must find your way around it, including having to do ground visit and interviewing drivers when necessary)
You will spend 50%-60% of your working hours on analysis and dashboard creation. The remaining is for presentation, coordination, team development and others. You will join a large team (over 50 members) with many moving parts. You are here to help simplify the complexity.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
